Phone:

+91-79-7152 4884

Email:

pankajsetia@iima.ac.in

Website:

faculty.iima.ac.in/~pankajsetia

Prof. Pankaj Setia

Information Systems

I have published in the top IS and business journals (e.g., the Financial Times top 50 Journals) in two domains: 1) IT strategy and governance, and 2) Open source software. Also, I am studying the neuroscientific basis for how technology influences human choices, and a book written by me on the topic is being used by undergraduate and graduate students participating in the Association for Information Systems (AIS) student leadership award competition on artificial intelligence (AI) and analytics. I have been invited to give research talks or keynote speeches by premier universities across different countries, such as India, Chile, the United States of America, and Singapore.

 

Educational Qualifications

Doctor of Philosophy
Eli Broad College of Management, Michigan State University
Major: Information Technology (IT) Management

2003-2008

Graduate: PGPM (MBA)
Management Development Institute (MDI), India
Major: Information Management

1998-2000

Undergraduate: Bachelor of Science (Honors)
University of Delhi, India.
Major: Physics

1994-1997

Professional Experience

Professor
Information Systems, Indian Institute of Management (IIM) Ahmedabad,
India

July 2020-Present

Associate Professor of Information Systems  (Academic Leave)
Department of Information Systems, Sam M. Walton College of Business
University of Arkansas

July 2020-Present

Executive Director, ISYS Ph.D. Program
Department of Information Systems1, Sam M. Walton College of Business University of Arkansas

Jan 2018-June 2020

Director, ISYS Ph.D. Program
Department of Information Systems1, Sam M. Walton College of Business University of Arkansas

May 2015-Dec 2017

Visiting Scholar
Indian School of Business, Hyderabad, India

January-May 2016

Founder: The Computational Society (www.TheComSociety.com)
The computational society offers educational content (Books, courses, competitions,
workshops, certifications, and corporate training and consulting) and scholarships

May 2015-Present

Associate Professor of Information Systems
Department of Information Systems, Sam M. Walton College of Business
University of Arkansas

August 2014-June 2020

Assistant Professor of Information Systems
Department of Information Systems, Sam M. Walton College of Business University of Arkansas

2008-2014

Editorial Assistant,
Information Systems Research, (ISR)

2003-2008

Business Executive
Tata Teleservices Ltd. (now Tata Docomo), New Delhi, India

2001-2003

Industrial Trainee
Relationship Division, Standard Chartered Bank, New Delhi, India

1998

 

Teaching

TEACHING INTERESTS

  • Organizational Analytics
  • Strategic Management of Digital Innovations
  • IT strategy
  • Organizational Impacts of Information Technologies
  • Open Innovations and Software Architectures

 

Research Interests

  • IT-enabled Organizational Capabilities
  • Computational Models for Sentiment Analysis and IT Governance
  • IT Governance and Strategy
  • Open Source Innovations
  • Business Analytics and Artificial Intelligence

Publications/Articles/Cases

BOOKS

  • Pankaj Setia (2018). How Computational Technologies Influence Choice: A Neuroscientific Perspective, Part 1: Individual Well-Being: Effects of Technology and Choices. Fayetteville, AR: The Computational Society.
  • Pankaj Setia (2020). Emotionalizing Retail: By Leveraging Artificially Intelligent (AI) Technologies. Fayetteville, AR: The Computational Society.

         
JOURNAL PUBLICATIONS

  • Pankaj Setia, Barry Bayus, Balaji Rajagopalan. 2020. The Takeoff of Open Source Software: A Signaling Perspective Based on Community Activities, MIS Quarterly, Vol 45, Iss. 3
  • Vernon J. Richardson, Juan Manuel Sanchez Pankaj Setia, Rodney Smith. 2018. Determinants and Consequences of Chief Information Officer Equity Incentives, International Journal of Accounting Information Systems (IJAIS) Vol. 31, 37-57.
  • Waiman Cheung, Ai-Hsuan Chiang, Vallabh Sambamurthy, and Pankaj Setia. 2018. Lean vs. Agile Supply Chain: The Effect of IT Architectures on Supply Chain Capabilities and Performance. Pacific Asia Journal of the Association for Information Systems, 10(1).
  • Viswanath, Venkatesh, Tracy Ann Sykes, Arun Rai, and Pankaj Setia. 2017. Governance and Digital Divide initiative success: A Longitudinal Field Study of Ten Villages in India. MIS Quarterly Vol. 43, Iss. 42, 1081-1104.
  • Pankaj Setia, Vernon J. Richardson, and Rodney Smith. 2015. Business value of partner’s IT intensity: value co-creation and appropriation between customers and suppliers. Electronic Markets, Vol 25, Iss. 4, 283–298.
  • Pankaj Setia and Cheri Speier. 2015. Reverse Auctions to Innovate Procurement Processes: Effects of Bid Information Presentation Design on a Supplier's Bidding Outcome. Decision Sciences, Vol 46, Iss. 2, 333-366.
  • Pankaj Setia and Pankaj Patel. 2013. How IT helps create OM capabilities Consequents and Antecedents of Operational Absorptive Capacity. Journal of Operations Management (JOM), Vol. 31, Iss. 6, 409–431.
  • Pankaj Setia, Viswanath Venkatesh, and Supreet Joglekar. 2013. Leveraging IS for Creating a Customer-Centric Organization: How Information Quality Leads to Localized Capabilities and Service Performance. MIS Quarterly, Vol. 37, Iss. 2, 565–590.
  • Pankaj Setia, Balaji Rajagopalan, V. Sambamurthy, and R. Calantone. 2012. How Peripheral Developers Contribute to Open-Source Software Development, Information Systems Research (ISR), Vol. 23, Iss. 1, 144–163.
  • Pankaj Setia, Monika Setia, Ranjani Krishnan, and Vallabh Sambamurthy. 2011. The Effects of the Assimilation and Use of IT Applications on Financial Performance in Healthcare Organizations, Journal of the Association for Information Systems (JAIS), Vol. 12: Iss. 3, Article 1.
  • Shawnee K. Vickery, Cornelia Droge, Pankaj Setia, and V., Sambamurthy. 2010. Supply Chain Information Technologies and Organizational Initiatives: Complementary versus Independent Effects on Agility and Firm Performance. International Journal of Production Research (IJPR), Vol. 48, Iss. 3, 7025-7042.
  • Pankaj Setia, V. Sambamurthy, and D.J. Closs. 2008. Realizing Business Value of Agile IT Applications: Antecedents in the Supply Chain Networks, Information Technology and Management (ITM), Vol. 9, Iss. 1, 5-19.

 

Invited Publications

  • Pankaj Setia (2005). Information Morphing for Sharing Information with Partners! Decision Line, Vol. 36(5), 4-6.

 

Conference presentations of my research

  • Franck Loic Soh Noume and Pankaj Setia. IT Infrastructure Provisioning and IT Infrastructure Governance, to be presented at the International Conference on Information Systems ICIS 2018 San Francisco, CA, US.
  • Pankaj Setia, Ruba Aljafari, and Franck Loic Soh Noume (2018) How Digital Patient Engagement Capability Influences Readmissions, Conference on Digital Economy, organized by ISB Hyderabad, at Pondicherry, India.
  • Bhuiyan, S., and Setia, P. 2018. Exploring the Influence of Job Characteristics: Comparison between Open Source and Proprietary IS Development. Research in Progress. to be presented at the Special Interest Group for IT Project Management (SIGITProjMgmt), International Conference on Information Systems ICIS 2018 San Francisco, CA, US.
  • Pankaj Setia and Franck Loic Soh Noume. How to Build Cutting-Edge IS Theories using Neuroscience: Case for Reductionism and Reconstructivism, Interdisciplinary Symposium on Decision Neuroscience (ISDN) 2018, University of Michigan, Ann Arbor.Poster presented by Franck.
  • Bhuiyan, S., and Setia, P. 2018. “The Individual Narrative of IS Project Success,” Proceedings of the ACM SIGMIS Computers and People Research Conference, Buffalo, New York, June 18-20.
  • Franck Loic Soh Noume and Pankaj Setia. Impact of Fit and Lack of Fit between IT Infrastructure Components on IT Spending Returns. Presented at INFORMS Conference on Information Systems and Technology (CIST) 2017 Houston, TX, presented by Franck.
  • Saifur Rahman Bhuiyan and Pankaj Setia. Success in Information Systems Projects: Exploring the Role of Justice Perception. Presented at the International Conference on Information Systems ICIS 2017 Seoul, South Korea. Research in Progress.
  • Pankaj Setia, Kailing Deng, and Rishikesh Jena. Internally or Externally Oriented IT Competencies: A Configuration Theory Perspective on How to Build Demand Management Agility, 2017, Presented at the International Conference on Information Systems ICIS 2017 Seoul, South Korea.
  • Kailing Deng and Pankaj Setia. Examining Demand Management Agility: The Role of Organizational Innovation,” Presented at the 22nd Americas Conference on Information Systems (AMCIS), San Diego, California, presented by Kailing.
  • Pankaj Setia, Taha Havakhor, and Mohammad Rahman. Choice of IT Governance Mode: Effect of IT infrastructure Agglomeration. INFORMSConferenceon Information Systems and Technology (CIST), 2016, Nashville, TN.
  • Pankaj Setia, and Ruba Aljafari (2014) How Digital Patient Engagement Capability Influences Readmissions 24thAnnualWorkshoponInformation Technologies and Systems (WITS), 2014, Auckland, NZ.
  • Pankaj Setia, V. Sambamurthy, and David J. Closs. Effects of Information Technologies on Firm Performance: Mediating Role of Demand Management Agility. International Symposium on Information Systems (ISIS), Indian School of Business (ISB), 2013, Goa, India.
  • Pankaj Setia, Vern Richardson, Manuel Sanchez, and Rodney Smith. Antecedents and Consequent of CIO Equity incentives: How Firms Align the Digital and Business Strategy. American Accounting Association’s (AAA). Information Systems Section Midyear Meeting and AIS New Scholar Consortium, 2011, Atlanta, GA.
  • Pankaj Setia, V. Sambamurthy, and D. J. Closs. Ideal Configuration of Demand Management Information Technology and Process Initiatives–Impacts on Agility in Turbulent Environments. International Symposium of Information Systems (ISIS), Indian School of Business (ISB), 2010, Hyderabad, India.
  • Leonardo, Caporarello, Massimo, Magni, S., Basaglia, and Pankaj, Setia. Behavioral Integration and Team Creativity: the Role of Team Absorptive Capacity and Technology Usage, Proceedings of the XI Workshop di Organizzazione Aziendale (Workshop on Organization Studies), 2010, June 16-18, Bologna, Italy.
  • Pankaj Setia, Vern Richardson, Manuel Sanchez, and Rodney Smith. Antecedents and Consequent of CIO Equity incentives: How Firms Align the Digital and Business Strategy. Workshop on Information Systems Economics (WISE), 2010, St. Louis, MO.
  • Pankaj Setia, V. Sambamurthy, and D. J. Closs. Agility in Demand Management: A Configurational Perspective? Decision Sciences Institute (DSI), 2010, San Diego, CA.
  • Pankaj Setia, Monika Setia, Ranjani Krishnan, and V. Sambamurthy. Patterns of Enterprise IT Architectures and their Impacts on Hospital Financial Performance. International Symposium of Information Systems (ISIS) Conference, Indian School of Business (ISB), 2009, Hyderabad, India.
  • Pankaj Setia, Rodney Smith, Vernon Richardson. Business Value of Partner’s IT Investments: Value Co-Creation and Appropriation between Customers and Suppliers. INFORM's Conference on Information Systems Technology (CIST), 2009, San Diego, CA.
  • Pankaj Setia, Monika Setia, Ranjani Krishnan, and V. Sambamurthy.: Scope, Longevity, and Domain of IT Architecture, and their Impacts on Hospital Efficiency. International Conference on Information Systems (ICIS), 2009, Phoenix, AZ.
  • Pankaj Setia, Shawnee K. Vickery, Cornelia Droge, and V. Sambamurthy. Interactive versus Independent Alignment: IT Impacts on Response Capabilities in Manufacturing Firms. International Symposium on Information Systems (ISIS), 2008, Indian School of Business (ISB) Hyderabad, India.
  • Pankaj Setia, Leonardo Caporarello, Massimo Magni, and Stefano Basaglia. Complementarities between Behavioral Integration and IT Use: Impacts on Absorptive Capacity and Team Effectiveness INFORM's Conference on Information Systems Technology (CIST), 2008, Washington, DC.
  • Pankaj Setia, and Cheri Speier: Diversity in Theoretical Conceptualization: An Alternate Model for Individual Adoption International Conference on Information Systems (ICIS), 2007, Montreal, Canada.
  • Pankaj Setia, Kenneth K. Boyer, Roger Calantone, and Clay Voorhees. Complementary Effects of Value and Satisfaction on Customer Behavior in Net Enabled Firms: A Panel Data Analysis Academy of Management (AOM), OM, 2007, Philadelphia, PA.
    [The paper was the CHAN HAHN BEST PAPER AWARD FINALIST in the track]
  • Pankaj Setia, Shawnee K. Vickery, V. Sambamurthy, and Cornelia Droge. Multiple Synergistic Alignments: Assessment of Relative Impact of Complementarities on Organizational Agility. Decision Sciences Institute, 2007, Phoenix, AZ.
  • Pankaj Setia, Roger Calantone, and Kenneth K. Boyer. Assessing Reliability of Customer Value in Net Enabled Organizations: Test of Panel Data. Americas Conference on Information Systems (AMCIS), 2007, CO.
  • Pankaj Setia, Shawnee K. Vickery, V. Sambamurthy, and Cornelia Droge. Higher Order vs. Lower Order Complementarities: Assessment of their Relative Impact on Organizational Agility Workshop on Information System Economics (WISE), 2006, Kellogg School of Management, Northwestern University, Evanston, Il.
  • Pankaj Setia, Shawnee K. Vickery, Cornelia Droge, and V. Sambamurthy. Complementarities between Organizational IT and Supply Chain Initiatives: An Empirical Test. Academy of Management (AOM), TIM division, 2006, Atlanta, GA.
  • Pankaj Setia, Balaji Rajagopalan, Roger Calantone, and V. Sambamurthy. Value-Relevance of Peripheral Developers in Open Source Projects. Academy of Management (AOM), OCIS division, 2006, Atlanta, GA.
  • Pankaj Setia and Cheri Speier. Behavioral and Task Complementarities in Reverse Auction Systems: Application Level Analysis of IT Value, Americas Conference on Information Systems (AMCIS), 2006, Acapulco, Mexico.
  • Pankaj Setia, Shawnee K. Vickery, Cornelia Droge, and V. Sambamurthy. The Direct and Indirect Effects of Integrative Information Technologies on Overall Firm Performance in Manufacturing Firms Workshop on Information System Economics (WISE) 2005, the University of California at Irvine (UCI), Irvine, CA.
  • Pankaj Setia, V. Sambamurthy, and Cheri Speier. Increment in Needs, Technology Comprehension and External Influences: Theory for Technology Acceptance in Organizations. JAIS, Theory Development Workshop 2005, Las Vegas, NV.
  • Pankaj Setia, Balaji Rajagopalan, Roger Calantone, and V. Sambamurthy. Value-Relevance of Peripheral Developers in Open Source Projects. Tenth INFORMS Conference on Information Systems and Technology (CIST), 2005, San Francisco, CA.
  • Pankaj Setia, Kenneth K. Boyer, and Roger Calantone. Antecedents of Customers’ Behavioral Intentions to Transact with Ecommerce Firms: A Panel Data Analysis Tenth INFORMS Conference on Information Systems and Technology (CIST), 2005, San Francisco, CA.

 

Seminars and Invited Presentations (Academic and Industry)

  • How to Leverage Intra-Firm IT Spillovers? It takes two–Infrastructure Similarity and Governance Choice–to Tango. University of Memphis, 2019. Co-authors: Taha Havakhor and Mohammad Rahman.
  • How Does Quality of Message in Social Media Impacts Market Return? Big XII+ MIS Research Symposium. Oklahoma State University. Stillwater, Oklahoma. 2018. Sandip Kumar Sarkar, Pankaj Setia, John Aloysius & Christopher Conway. (Presented by Sandip)
  • Analytics for Understanding and Making Choices. Association for Information Systems (AIS) Student Leadership Award Conference, University of Texas (UT) Dallas, Dallas, April 2018.
  • Effect of Technology Similarity on the Choice of IT Governance Mode across Business Units. Indian Institute of Management (IIM), Bangalore, June 2016. Co-authors: Taha Havakhor and Mohammad Rahman.
  • Choice of IT Governance Mode: Effect of IT infrastructure Agglomeration. Indian Institute of Management (IIM), Ahmedabad, June 2016. Co-authors: Taha Havakhor and Mohammad Rahman.
  • Choice of IT Governance Mode: Effect of IT infrastructure Agglomeration. Indian School of Business (ISB), Hyderabad May 2016. Co-authors: Taha Havakhor and Mohammad Rahman.
  • Engaging with the Ph.D. program, a roadmap for engaging with Ph.D. students, Fall 2015, Information Technology Research Institute (ITRI) Board Meeting.
    Board members of ITRI include: Accenture, Acxiom Corporation, Arkansas Blue Cross Blue Shield, Arkansas Department of Information Systems, Arvest Bank Group, ConocoPhillips, ArcBest Technologies, Dillard's, Inc., FedEx Services, General Motors, Hewlett-Packard, J.B. Hunt Transport Services, Inc., Tera- Data , Phillips 66, Tyson Foods, Inc., Wal-Mart Stores, Inc.
  • Information technologies (ITs) for engaging customers: How healthcare organizations realize superior service outcomes, Spring 2015, Information Technology Research Institute (ITRI) Board Meeting, Co-authors: Ruba Aljafari.
  •  How Digitized Patient Engagement (PE) Capabilities Influences Service Outcomes in Hospitals, 2015, University of Utah, Co-authors: Ruba Aljafari
  • Enacting complementarities Dynamic View of Enacting Complementarities for Building Capabilities, INFORMS 2014, San Francisco, presented by Co-author: Kailing Deng
  • Speaker, on a panel discussing Research Trends in Management Information Systems for the professional development program at the Decision Sciences Institute (DSI) meeting, 2013
  • The Effects of EHR Archetype on Hospital Performance, March 2013 George Mason University, Fairfax, VA. Co-authors: Nirup Menon and Sankar S. Srinivasan.
  • A Configuration Theory Perspective on How IT and Business Initiatives Impact Demand Management Agility, March 2013. Lattanze speaker series, Loyola University Maryland, Baltimore, MD. Co-authors: V. Sambamurthy and David J. Closs.
  • Leveraging IT Resource Positions for Creating a Customer-centric Organization: How IS Quality Leads to Business Capabilities, 2011, MISQ Special Issue Workshop, Temple University, Philadelphia, PA. Co-authors: Viswanath Venkatesh and Supreet Joglekar.
  • Ideal Configuration of Demand Management Information Technology and Process Initiatives– Impacts on Agility in Turbulent Environments. January 2011, Research Presentation, National University of Singapore (NUS), Singapore. Co-authors: V. Sambamurthy and D. J. Closs.
  • Measuring Success of IT Departments: A Governance Perspective, IS Project Management Office (PMO) Annual Submit, 2011, Tyson Foods, Springdale, AR.
  • Business Value of Partner's IT Investments, MISRC and IDSc, Friday Research Workshops,   University of Minnesota 2009, Minneapolis, MN. Co-authors: Vern Richardson and Rodney Smith.
  • Complementarities between Exploration and Exploitation of Health IT Systems and their Impact on the Financial Performance of Hospitals. Indiana University, 2008, Bloomington, IN. Co-authors: Monika Setia, V. Sambamurthy, and Ranjani Krishnan.
  • Complementarities between Exploration and Exploitation of Health IT Systems and their Impact on the Financial Performance of Hospitals. 2008, University of Arkansas, Fayetteville, AR. Co-authors: Monika Setia, V. Sambamurthy, and Ranjani Krishnan.
  • Value-Relevance of Peripheral Developers in Open Source Projects, 2008, Special issue workshop, Information Systems Research, University of Limerick, Ireland. Co-authors: Balaji Rajagopalan, Roger Calantone, and V. Sambamurthy.
  • The Use of Information Technologies and Supply Chain Process Initiatives: Complementary vs. Independent Effects on Agility and Firm Performance 2007, INFORMS Annual Meeting Seattle, WA. Co-authors: Shawnee K. Vickery, Cornelia Droge, and V. Sambamurthy.

 

OTHER PRESENTATIONS

  • Pankaj Setia, Shawnee K. Vickery, V. Sambamurthy, and Cornelia Droge. Bilateral versus Multiple Complementarities: The Synergistic Impact of HR initiatives and Top Level Commitment on Agility. At New York University (NYU), doctoral student workshop, 2006, New York, NY.
  • Pankaj Setia and V. Sambamurthy, Agility in Supply Chains: Diffusion of Advanced Production and Scheduling (APS) Systems. IFIP WG 8.6, 2005, Atlanta, GA.

 

Consulting

 

Awards, Nominations, and Rankings

Ranked amongst Top 100 information systems (IS) researchers worldwide

 

  1. Based onpublicationsinleadingIS journals–MISQ , ISR JAIS, and JMIS
    1. Based on the number of publications as the first author:
      1. #17, during the period 2009–2013;
      2. # 21 during the period 2010–2012;
      3. # 8, during the period 2010–2011;
      4. #11, during the period 2010–2013.
    2. Based on a total number of publications:
      1. #83, during the period 2010–2013.
      2. #42, during the period 2011–2013;
      3. # 53 during the period 2012–2013;
  2. Based on publicationsinthetwoleading IS (FT-50) journals–MISQ and ISR
    1. Based on the number of publications as the first author:
      1. # 25 during the period 2009–2013;
      2. #18 during the period 2010–2013,
    2. Based on a total number of publications:
      1. # 90 during the period 2009-2013.

 

Best Reviewer Award, CIST (Conference on Information Systems and Technology), INFORMS, Phoenix, AZ, 2012

 

Who’s Who in the World, Marquis Who’s Who, added August 2008

 

Ph.D. Student Excellence in Research Award. 2007. Accounting and Information Systems Department, Eli Broad College of Management, Michigan State University.

 

Dissertation Proposal selected as Finalist at Business Marketing Doctoral Support Award Competition sponsored by Institute for the Study of Business Markets (ISBM) Smeal College of Business, The Pennsylvania State University.

 

Dissertation proposal nominated and selected for the ICIS Doctoral Consortium, 2007 Montreal Canada.

 

Chan Hahn Best Paper Award Finalist at the Academy of Management (AOM) Conference, 2007, Philadelphia, PA. Approximately the top 3% of all submissions are selected for this recognition.

 

Super Achiever Award, for exceptional leadership, at Tata Teleservices, New Delhi, India 2003.

 

Thoughts

 

 
Staging Enabled