Phone:

+91-79-6632 4933

Email:

pdcruz@iima.ac.in

Website:

faculty.iima.ac.in/~pdcruz

Prof. Premilla D'Cruz

Organizational Behaviour

Educational Qualifications

  • Ph.D. (Tata Institute of Social Sciences)

Academic Affiliation

  • Senior Visiting Research Scholar, Department of HRM, Strathclyde Business School, University of Strathclyde (May 2008)
  • Visiting Lecturer, Cornell University (Spring 2010)
  • Visiting Researcher, Department of HRMM, Portmouth Business School, University of Portsmouth (May 2010)
  • Visiting Researcher, AIAS, University of Amsterdam (August 2011)
  • Visiting Researcher, Bergen Bullying Group, University of Bergen (May-June 2012)
  • Visiting Researcher, Department of Organizational and Personnel Studies, Rotterdam School of Management (April-May 2013; September-October 2014)
  • Visiting Researcher, Faculty of Business and Law, Edith Cowan University (June 2013)
  • Visiting Researcher, AISSR, University of Amsterdam (September-November 2016)

Professional Affiliation

  • International Association on Workplace Bullying and Harassment (President 2016-2018; Secretary 2010-2016; Board member [SIG co-ordinator] 2008-2010)
  • Academy of Management
  • European Association for Work and Organizational Psychology
  • International Sociological Association
  • International Labour and Employment Relations Association
  • Indian Psychiatric Society

 

Teaching

  • Micro-OB
  • Workplace creativity 

Area of Research:

  • Workplace bullying
  • Emotions at the workplace
  • ICTs and organizations
  • Identity and self
  • Organizational control

 

Current Research:

RECENTLY COMPLETED RESEARCH PROJECTS:

  • Non-standard work in the Indian public sector (With Dr. Ernesto Noronha, IIM Ahmedabad). Sponsor: ILO, Geneva
  • The impact of the 2008-2009 financial crisis on the Indian ITES-BPO industry (With Dr. Ernesto Noronha, IIM Ahmedabad, and Prof. Philip Taylor and Dr. Dora Scholarios, Strathclyde Business School). Sponsor: IIM Ahmedabad and Strathclyde Business School
  • Global outsourcing and remote work: India country study (With Dr. Ernesto Noronha, IIM Ahmedabad). Sponsor: ILO, Geneva
  • Employee voice and collective formation in the Indian call centre and BPO industry (With Dr. Ernesto Noronha, IIM Ahmedabad, and Prof. Philip Taylor and Dr. Dora Scholarios, Strathclyde Business School). Sponsor: IIM Ahmedabad and Strathclyde Business School
  • Work experiences of ITES/BPO employees (With Dr. Ernesto Noronha). Sponsor: Indo-Dutch Programme on Alternate Development

Publications/Articles/Cases:

 

MAJOR REFERENCE WORKS:

  • Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volumes 1-4. Singapore: Springer. Editor-in-Chief with Ernesto Noronha

 

AUTHORED BOOKS:

• Depersonalized bullying at work: From evidence to conceptualization. 2015. Springer
• Workplace bullying in India. 2012. Routledge
• Employee identity in Indian call centres: The notion of professionalism. 2009. Sage/Response (with Ernesto Noronha)
• Thinking creatively at work: A sourcebook. 2008. Sage/Response
• Family care in HIV/AIDS: Exploring lived experience. 2004. Sage
• In sickness and in health: The family experience of HIV/AIDS in India. 2003. Sage/Stree

EDITED BOOKS:

  • Critical perspectives on work and employment in globalizing India. 2017. Springer. With Ernesto Noronha

 

REFEREED JOURNALS (GUEST EDITOR - SPECIAL ISSUES)

  • Power, subjectivity and context in workplace bullying, emotional abuse and harassment: Insights from postpositivism (with Ernesto Noronha and Pamela Lutgen-Sandvik). Qualitative Research in Organizations and Management (2018) Special Issue. 

 

REFEREED JOURNALS (RECENT PUBLICATIONS): 

  • Workplace Bullying Across the Globe: A Cross-Cultural Comparison of Human Resource Professionals' Definitions and Perceptions of Negative Acts. Forthcoming. Personnel Review. With Denise Salin, Renee Cowan, et al.
  • Prevention of and Interventions in Workplace Bullying: A Global Study of Human Resource Professionals' Reflections on Preferred Measures. Forthcoming. International Journal of Human Resource Management. With Denise Salin, Renee Cowan, et al.
  • D'Cruz, P., & Noronha, E. (2018). Target experiences of workplace bullying on online labour markets: Uncovering the nuances of resilience. Employee Relations, 40(1), 139-154.
  • D'Cruz, P., & Noronha, E. (2018). Abuse on online labour markets: targets' coping, power and control. Qualitative Research in Organizations and Management: An International Journal, 13(1), 53-78.
  • D'Cruz, P., Noronha, E., & Lutgen-Sandvik, P. (2018). Power, subjectivity and context in workplace bullying, emotional abuse and harassment: insights from postpositivism. Qualitative Research in Organizations and Management: An International Journal, 13(1), 2-9.
  • Target experiences of workplace bullying: Insights from Australia, India and Turkey. 2016. With Megan Paull, Maryam Omari and Burcu Guneri-Cangarli.
  • Sociocultural dynamics in whistleblowing: Insights from India. Forthcoming, 2016. Asia-Pacific Journal of Business Administration. With Brita Bjorkelo.
  • Globalisation of commodification: The impact of legal process outsourcing (LPO) on Indian lawyers. 2016.  Journal of Contemporary Asia. With Ernesto Noronha and Sarosh Kuruvilla. http://www.tandfonline.com/doi/full/10.1080/00472336.2016.1157885.
  • Ambivalence: Employee responses to depersonalized bullying at work. Economic and Industrial Democracy, 36, 123–145. 2015. With Ernesto Noronha.
  • D'Cruz, P. & Rayner, C. (2015). The incidence of interpersonal workplace bullying in India's ITES-BPO sector. Indian Journal of Labour Economics, 57, 227-242.
  • The interface between technology and customer cyberbullying: Evidence from India. 2014. Information and Organization, 24, 176-193. With Ernesto Noronha
  • From boom to where? The impact of crisis on work and employment in Indian BPO. Forthcoming in New Technology, Work and Employment. With Phil Taylor, Ernesto Noronha and Dora Scholarios
  • The workplace bullying-organizational change interface: Emerging challenges for HRM. International Journal of Human Resource Management, published 8 Jan 2014 http://dx.doi.org/10.1080/09585192.2013.870314. With Ernesto Noronha and David Beale
  • Workplace bullying in the context of organizational change: The significance of pluralism. Industrial Relations Journal, Vol. 45, Issue 1, pp. 2-21, 2014. http://dx.doi.org/10.1111/irj.12039
  • Navigating the extended reach: Target experiences of cyberbullying at work. Information and Organization, 23, 324-343. 2013 (With Ernesto Noronha)
  • Breathers, releases, outlets and pauses: Employee resistance in the context of depersonalized bullying. The Qualitative Report 2013 Volume 18, Article 72, 1-24.
  • Hope to despair: The experience of organizing Indian call centre employees. Indian Journal of Industrial Relations, 48, 471-486. 2013. With Ernesto Noronha
  • Bullying in the Indian workplace: A study of the ITES-BPO sector. Economic and Industrial Democracy First published on August 29, 2012 as doi:10.1177/0143831X12452672. With Charlotte Rayner.
  • Clarifying my world: Identity work in the context of workplace bullying. Forthcoming in 2012 in The Qualitative Report. With Ernesto Noronha
  • Cornered by conning: Agents' experiences of closure of a call centre. International Journal of Human Resource Management, 2012. With Ernesto Noronha http://dx.doi.org/10.1080/09585192.2012.651336The experience of work in India's domestic call centre industry. International Journal of Human Resource Management, 2011. With Phil Taylor, Ernesto Noronha and Dora Scholarios http://dx.doi.org/10.1080/09585192.2011.561216
  • High commitment management practices re-examined: The case of Indian call centres. Forthcoming in 2011 in Economic and Industrial Democracy. With Ernesto Noronha (Early online edition published 19 May 2011 – doi: 10.1177/0143831X11401926)
  • The limits to workplace friendship: Managerialist HRM and bystander behaviour in the context of workplace bullying. Employee Relations, 33, 269-288. 2011. With Ernesto Noronha
  • Identity disruptions and identity work: Understanding the impact of workplace bullying on targets. International Journal of Organizational Behaviour, 15, 36-52. 2010.
  • The exit coping response to workplace bullying: The contribution of inclusivist and exclusivist HRM strategies, Employee Relations, (2010) 32(2): 102-120. With Ernesto Noronha
  • Experiencing depersonalised bullying: a study of Indian call centre agents, Work Organisation, Labour and Globalisation, (2009) 3(1): 26-46. With Ernesto Noronha
  • Engaging the professional: Organising call centre agents in India. 2009. Industrial Relations Journal. With Ernesto Noronha
  • Indian Call Centres and Business Process Outsourcing: A Study in Union Formation. 2009. New Technology, Work and Employment. With Phil Taylor, Ernesto Noronha and Dora Scholarios
  • The dynamics of teleworking: Women medical transcriptionists in Bangalore, India. 2008. Gender, Technology and Development.With Ernesto Noronha
  • Doing emotional labour: The experiences of Indian call centre agents. 2008. Global Business Review, 9, 1. With Ernesto Noronha
  • Employee voice and collective formation in the Indian ITES-BPO industry. Economic and Political Weekly, May 31st 2008. With Philip Taylor, Ernesto Noronha, Dora Scholarios


BOOK CHAPTERS: 

  • Mendonca A., & D'Cruz, P. (2018). Workplace Bullying, Emotional Abuse and Harassment in the Context of Dirty Work. In P. D'Cruz et al (Eds), Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 4. Singapore: Springer.
  • Bjorkelo, B., Thorsen, C., D'Cruz, P., & Mikkelsen, E.G. (2018). Whistleblowing and Bullying at Work: The Role of Leaders. In P. D'Cruz et al (Eds), Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 4. Singapore: Springer.
  • Farley, S., Coyne, I. J., & D'Cruz, P. (2018). Cyberbullying at work: Understanding the influence of technology. In P. D'Cruz et al (Eds), Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 1. Singapore: Springer.
  • D'Cruz, P. (2017). New identities require new strategies: Union formation in the Indian IT/ITES sector. In Sobin George and Shalini Sinha (eds). Redefined labour spaces. New Delhi: Routledge
  • D'Cruz, P. (2017). Partially empowering but not decent? The contradictions of online labour markets. In E. Noronha and P. D'Cruz (Eds), Critical perspectives on work and employment in contemporary India. Springer. 
  • D'Cruz, P. (2017). The world of work in contemporary India: The relevance of a critical lens. In E. Noronha and P. D'Cruz (Eds), Critical perspectives on work and employment in contemporary India. Springer. With Ernesto Noronha
  • D'Cruz, P. (2017). Workplace cyberbullying: Insights into an emergent phenomenon. In Kendra Briken et al, 'The new digital workplace. How new technologies revolutionise work'. Palgrave. With Ernesto Noronha
  • Noronha, E., & D'Cruz, P. (2016). Still a distance to go: Social upgrading in the Indian ITO-BPO-KPO sector. In Dev Nathan, Sandip Sarkar and Meenu Tewari (Eds), Labour Conditions in Asian Value Chains, Vertical and Horizontal Relations. Cambridge University Press.
  • Organizational governance: A promising solution for varieties of workplace bullying.Forthcoming, 2016. Research on Emotions in Organizations. With Ernesto Noronha
  • Interpersonal and depersonalized bullying at work in India. In K.R.Shyam Sundar (Ed.). Dynamics of globalization and industrial relations in India. New Delhi: Daanish. 2016
  • Deciphering the discourse of ‘the professional': Consequences for union formation in the Indian IT/ITES sector. In K.R.Shyam Sundar (Ed.). Dynamics of globalization and industrial relations in India. New Delhi: Daanish. 2016. With Ernesto Noronha
  • Creating Space: The Role of the State in the Indian IT- Related Offshoring Sector. In J. Flecker (Ed.), Space, Place and Global Digital Work. Palgrave, 2016. With Ernesto Noronha. 
  • D'Cruz, P. (2016). Cyberbullying: An emergent phenomenon in contemporary workplaces. In Juliet Webster and Keith Randle (Eds.) Virtual workers and global labour markets. London: Palgrave Macmillan
  • India: A paradoxical context for workplace bullying. In Maryam Omari and Megan Paull (Eds.) Workplace bullying, abuse and incivility: Methodological and cultural perspectives. Oxford: Routledge. 2016.
  • Transnational Class Formation: A View From Below. In Jeb Sprague (Ed). Globalization and Transnational Capitalism in Asia and Oceania. Routledge. 2016. With Bob Russell and Ernesto Noronha.
  • Customer cyberbullying: The experiences of India's international-facing call centre agents. In Sahadev, Sunil, Purani, Keyoor, Malhotra, Neeru (Eds.) Boundary spanning elements and the marketing function in organizations. London: Springer. 2015. With Ernesto Noronha
  • Latent and manifest conflicts in Indian call centes in Containing workplace conflicts edited by P. Sinha and S. Srivastava. 2012. New Delhi: Bookline. With Ernesto Noronha
  • Employee Dilemmas in the Indian ITES-BPO Industry in Remote Work and Global Sourcing edited by Jon Messenger and NajatiGhosheh. 2010. UK: Palgrave MacMillan& Geneva: ILO. With Ernesto Noronha
  • Domestic Labour – The Experience of Work in India's Other Call Centre Industry in ‘Work and life in the global economy: a gendered analysis of service work', edited by Debra Howcroft and Helen Richardson. 2010. UK: Palgrave MacMillan. With Phil Taylor, Premilla D'Cruz and Dora Scholarios
  • Redefining professional: The case of India's call centre agentsin Handbook of Research on Knowledge Intensive Organisations edited by Jemielniak et al.,. 2009. Hershey, PA : IGI Global.With Ernesto Noronha.
  • Union Formation in the Indian Call Centre/BPO industry in Mohan Thite and Bob Russell (Editors) 'Managing Human Resources in Indian Call Centres'. 2009. New Delhi: Sage. With Philip Taylor, Ernesto Noronha and Dora Scholarios


KEYNOTES, PLENARIES AND INVITED TALKS: 

  • The individual, group and organizational dimensions of depersonalized bullying at work: Etiologies, outcomes and processual dynamics. Presentation at the symposium on Exploring the group dynamics involved in bullying at work. 11th International conference on workplace bullying and harassment, 5-8 June 2018, Bordeaux, France.
  • Publishing in top international journals. Pan-IIM World Conference pre-conference workshop. 12 December 2016, IIM Ahmedabad (with Ernesto Noronha).
  • The effectiveness of legislation in the context of workplace bullying: Key informants' views of the Dutch Working Conditions Act. Geographies of Globalization, Amsterdam Institute of Social Science Research, University of Amsterdam, 22 November 2016.
  • ‘Crowdsourced paid work to India: Exploring an emergent form of virtual offshoring', Round-table titled ‘Class, gender and power dynamics in global virtual work', 66th International Communication Association (ICA) Conference to be held 9-13 June 2016 at Fukuoka, Japan. With Ernesto Noronha.
  • Conducting research on workplace bullying: Challenges, dilemmas and some good advice from a senior researcher. Keynote at 4th IAWBH PhD seminar, 19 April 2016, Auckland, New Zealand.
  • Perceptions of workplace bullying: Views from India. Presentation at the Symposium on Human Resource Professionals' Perceptions Of Workplace Bullying From Around The Globe: Culture Matters, Academy of Management, 7-12 August 2015, Vancouver.
  • Working Conditions, Identity and Trade Unionism: The case of India. Lecture at the Marie Jahoda Summer School, Institute for Sociology, University of Vienna, 6 July 2015. With Ernesto Noronha.
  • Bullying at work: Perspectives from India. Department of Psychology, Goethe University of Frankfurt, 20 May 2014
  • The impact of the 2008-2009 financial crisis on work and employment in India: Insights from the ITES-BPO and IT sectors. Fakultät Wirtschafts und Sozialwissenschaften, Fachbereich Sozialökonomie, University of Hamburg, 7 May 2014
  • Facilitator, Professional Development Workshop on Workplace Bullying, Academy of Management, 9 August 2013, Lake Buena Vista, Florida, USA
  • Workplace bullying; Insights from India. Open Lecture at Edith Cowan University, 14th June 2013
  • Addressing interpersonal and depersonalised bullying at work. Industry Interaction Seminar at Edith Cowan University, 13th June 2013
  • Negotiating the field: Pointers for behavioural research. Seminar for research students at Edith Cowan University, 11th June 2013
  • Doing case studies. Doctoral Colloquium, IIMA, 7th January 2013.
  • Researching bystanders and organizational influences. Pre-conference SIG meeting, 12 June 2012, Copenhagen
  • Exploring layoff procedures through the lens of workplace bullying, Bergen Bullying Research Group, 4th June 2012.
  • The global re-organizing of work and its implications for collective voice: Insights from India's ITES-BPO sector. Keynote at 26th AIRAANZ conference, 8th-10th February 2012, Gold Coast, Australia
  • Industrial relations in globalising India: Mapping the paradoxes. Keynote at the Work, Employment and Society 2010 at Brighton, UK, 7th-9thSeptember. With Ernesto Noronha
  • Professional identity and socioideological control of Indian call centre agents, Portsmouth Business School, 25thMay 2010. With Ernesto Noronha
  • Emerging issues in the Indian call centre industry. ILR School, Cornell University, 29thApril 2010. With Ernesto Noronha
  • The phenomenology of care receiving in HIV/AIDS. CIRA, Yale University, 24th May 2004


RECENT PRESENTATIONS:

  • Children's portrayal of employers' power on Bt cotton farms in India. IVSA, 25-28 June 2018. Evry, France. With Ernesto Noronha, Muneeb ul Lateef Banday and Saikat Chakraborty.  
  • Understanding workplace cyberbullying: A review of what we know so far. 11th International conference on workplace bullying and harassment, 5-8 June 2018, Bordeaux, France. With Sam Farley and Iain Coyne.
  • Rewriting the power dynamics of external bullying at work: The occupational dialectics of dirty work. 11th International conference on workplace bullying and harassment, 5-8 June 2018. With Avina Mendonca and Ernesto Noronha
  • Mishra, N., D'Cruz, P., Noronha, E. Resistance in depersonalized bullying. Seminar on Indian Perspectives on Workplace Bullying and Mobbing. 13 June 2017. IIM Ahmedabad.
  • Mendonca, A., D'Cruz, P., Noronha, E. Customer abuse in beauty service work. Seminar on Indian Perspectives on Workplace Bullying and Mobbing. 13 June 2017. IIM Ahmedabad.
  • Noronha, E., & D'Cruz, P. Decent work deficits in online labour markets: negating freelancers' perceived empowerment. Regulating Decent Work, July 2017, Geneva.
  • Legislation as problem-focused coping in workplace bullying: Indo-Dutch perspectives' EAWOP conference, 17-20 May 2017, Dublin, Ireland.
  • Globalising commodification: Outsourcing legal work to Indi. 3rd International Sociological Association (ISA) Forum of Sociology conference, 10th to 14th July 2016, Vienna, Austria. With Ernesto Noronha.
  • Informal waste workers in India: Towards sustainable livelihoods and sustainable development. International Visual Sociology Association conference, 22nd to 24th June 2016 at Lillehammer, Norway. With Ernesto Noronha and David Beale.
  • Bullying in the context of whistleblowing at work in India: The relevance of a sociocultural framework. Paper accepted for oral presentation at the 10th International Conference on Workplace Bullying and Harassment, Auckland, New Zealand, 19-22 April 2016.  With Brita Bjorkelo.
  • Agency and mastery in workplace cyberbullying: Insights from internal and external targets. Paper accepted for oral presentation at the 10th International Conference on Workplace Bullying and Harassment, Auckland, New Zealand, 19-22 April 2016. With Ernesto Noronha.
  • To help or not to help: Bystander behaviour in workplace bullying. Paper accepted for oral presentation at the 10th International Conference on Workplace Bullying and Harassment, Auckland, New Zealand, 19-22 April 2016.  With Megan Paull, Maryam Omari and Burcu Guneri-Cangarli.
  • Prevention of and Interventions in Workplace Bullying: A Global Study of Human Resource Professionals' Reflections on Best Practices.  Preferred Measures. Paper accepted for oral presentation at the 10th International Conference on Workplace Bullying and Harassment, Auckland, New Zealand, 19-22 April 2016.  With Denise Salin and Renee Cowan.
  • Re-igniting collective bargaining in the Indian public sector: The case of non-standard workers. Paper presented at the 17th ILERA conference, 7-11 September 2015, Cape Town, South Africa. With Ernesto Noronha.
  • Perceptions of workplace bullying: Views from India. Paper presented at the symposium on Human resource professionals' perceptions of workplace bullying from around the globe: Culture matters. Academy of Management Conference, 7-11 August 2015, Vancouver.
  • New identities require new strategies: Union formation in the Indian IT/ITES industry.  Paper presented at the 4th RDW ILO conference, 8-10 July 2015, Geneva, Switzerland. With Ernesto Noronha.
  • Dilemmas of Indian lawyers in the global value chain: The case of legal process outsourcing. Paper presented at the 4th RDW ILO conference, 8-10 July 2015, Geneva, Switzerland. With Ernesto Noronha.
  • Fair game: The influence of cultural norms in creating sanctioned targets in the workplace. Paper to be presented at the 9th International Conference on Workplace Bullying and Harassment, Milan, Italy, 17-20 June 2014. With Maryam Omari, Megan Paull and Burcu Guneri-Cangarli.
  • Routine resistance: Limits to reclaiming power in the context of depersonalised bullying. Academy of Management Conference, 9-13 August 2013, Lake Buena Vista, Florida. With Ernesto Noronha
  • The mismanagement of layoffs. European Congress on Work and Organizational Psychology, 22nd to 25th May 2013, Muenster, Germany
  • The workplace bullying-organizational change interface: Emerging challenges for human resource management. 12th IHRM conference, 12-14 December 2012, Gurgaon. With Ernesto Noronha and David Beale
  • Collectivisation endeavours in India's ITES-BPO sector" by Ernesto Noronha and Premilla D'Cruz. Conference on Globalization and Employment Relations in India, Mumbai, July 9-10, 2012
  • "Work organisation and employee experiences in the Indian offshoring industry" by Ernesto Noronha and Premilla D'Cruz. Conference on New Spatialities and Labour conference, IGIDR, July 7-8, 2012
  • Workplace relationships and managerial ideology as determinants of bystander behaviour. 8th International Association on Workplace Bullying and Harassment (IAWBH) Conference, Copenhagen, 12-15 June 2012. With Ernesto Noronha
  • Workplace bullying and organizational change: The case of layoff procedures. 8th International Association on Workplace Bullying and Harassment (IAWBH) Conference, Copenhagen, 12-15 June 2012. With Ernesto Noronha
  • Socio-cultural influences on workplace bullying: A quantitative study from India. EAWOP 2011 Conference, Maastricht, The Netherlands, from 25-28 May 2011. With Charlotte Rayner
  • The dialectics of professionalism: Lawyers in India??s legal process outsourcing industry. 29th ILPC conference, 5th to 7th April 2011, Leeds, UK. With Ernesto Noronha

Consulting

 

Awards & Honors

Year Awards & Honors
   

 

Thoughts

 

Staging Enabled