$user_nameMy Community

Phone:

+91-79-6632 4856

Email:

enoronha@iima.ac.in

Website:

faculty.iima.ac.in/~enoronha

Prof. Ernesto Noronha

Organizational Behaviour

 

Educational Qualifications

  • Ph.D (Tata Institute of Social Sciences)

Academic Affiliation

  • XLRI Jamshedpur (1998-2001)
  • IIT Kanpur (2001)
  • IIM Kozhikode (2001-2005)
  • Senior Visiting Research Scholar, Department of HRM, Strathclyde Business School, University of Strathclyde (May 2008)
  • Visiting Faculty, ILR school, Cornell University (Spring 2010)
  • Visiting Researcher, Department of HRM, Portmouth Business School, University of Portsmouth (May 2010)
  • Visiting Research Fellow, Faculty of Psychology, University of Bergen, Norway (May-June 2012) 
  • Visiting Research,  Edith Cowan University, Australia (June 2013)
  • Visiting Research,  Rotterdam School of Management, Erasmus University, The Netherlands (March-May 2013)
  • Visiting Research, Fakultät Wirtschafts- und Sozialwissenschaften, Hamburg University, Germany (April-June 2014)
  • Visiting Faculty, Institut für Soziologie, University of Vienna (June-July 2015)

Professional Affiliation

  • International Sociological Association
  • International Industrial Relations Association
  • Indian Industrial Relations Association
  • Indian Sociological Society
  • Indian Society for Labour Economics

 

Teaching

 

Area of Research:

  • Technology and work
  • ICTs and organizations
  • Labour and industrial relations
  • Ethnicity and diversity in the workplace

Current Research:

Ongoing research
  • Telework/ICT-Mobile Work and its Effects sponsored by Eurofound and ILO  (With Premilla D'Cruz)
  • Nonstandard work relationships in the Indian Public Sector. Sponsor: ILO, Geneva (With Premilla D'Cruz)
 
Completed research projects
  • Public sector and trade unions. With Dr. David Beale, Manchester Business School, UK.
  • Impact of the financial recession on the Indian ITES-BPO sector. With Prof. Premilla D'Cruz, IIM Ahmedabad, Prof. Philip Taylor, Strathclyde Business School, and Prof. Dora Scholarios, Strathclyde Business School.
  • Remote Work and global Sourcing India Country study. International Labour Organisation (ILO): Geneva (With Premilla D'Cruz)
  • Employee voice and collective formation in the Indian call centre and BPO industry (With Premilla D'Cruz, IIM Ahmedabad, and Prof. Philip Taylor and Dr. Dora Scholarios, Strathclyde Business School). Sponsor: IIM Ahmedabad and Strathclyde Business School.
  • Enabled or Disabled: the Future of Work Relations in Indian ITES organizations. with Premilla D'Cruz, Sponsored by Indo-Dutch Programme on Alternative Development.
  • Managing Change in Cochin Port Sponsored by Kerala Research Programme on Local Level Development an Indo-Dutch Collaboration.
  • Headload Workers in Calicut City: Changes in Labour Law and Social Security, Sponsored by IIM, Kozhikode.
  • Experiences of Managers Implementing Downsizing Programmes, undertaken jointly with Premilla D'Cruz. Sponsored by XLRI Jamshedpur.

Publications/Articles/Cases:

Books:

  • Employee identity in Indian call centres: The notion of professionalism. 2009. New Delhi: Sage/Response (with Premilla D'Cruz) 
  • Ethnicity in Industrial Organizations: Case of Two Organizations in Mumbai. 2005. New Delhi: Rawat Publications. 
 
Papers Published: 
 
  • Indian Public Sector Trade Unionism in Context: Gujarat and West Bengal Compared. Journal of Contemporary Asia, 45(1), 2015, 113-138 With Dr David Beale.
  • Indian public sector trade unionism in an autocratic political climate: the distinctive case of Gujarat, Capital and Class,Capital & Class, 38(3), October 2014, 517-539 with Dr. David Beale.
  • From boom to where? : The impact of crisis on work and employment in Indian BPO' New Technology, Work and Employment, 29(2), July 2014, 105–123. With Phil Taylor, Premilla D'Cruz  and Dora Scholarios.
  • The interface between technology and customer cyberbullying: Evidence from India, Information and Organisation, 24 (3), July 2014, 176–193. With Premilla D'Cruz.
  • Indian Public Sector Trade Unionism in Context: Gujarat and West Bengal Compared. Journal of Contemporary Asia, DOI: 10.1080/00472336.2014.903990 With Dr David Beale.
  • The workplace bullying-organizational change interface: Emerging challenges for HRM. International Journal of Human Resource Management, published 8 Jan 2014http://dx.doi.org/10.1080/09585192.2013.870314. With Premilla D'Cruz and David Beale.
  • Workplace bullying in the context of organizational change: The significance of pluralism. Industrial Relations Journal, Vol. 45, Issue 1, pp. 2-21, 2014. Available at SSRN: http://ssrn.com/abstract=2382317 or http://dx.doi.org/10.1111/irj.12039 With Premilla D'Cruz.
  • Navigating the extended reach: Target experiences of cyberbullying at work. Information and Organization, 23, 324-343. 2013.With Premilla D'Cruz.
  • Ambivalence: Employee responses to depersonalized bullying at work. Economic and Industrial Democracy, published online on 17 September 2013 DOI: 10.1177/0143831X13501001.With Premilla D'Cruz
  • Breathers, releases, outlets and pauses: Employee resistance in the context of depersonalized bullying. The Qualitative Report 2013 Volume 18, Article 72, 1-24. With Premilla D'Cruz.
  • Hope to Despair: The Experience of Organizing Indian Call Centre Employees,  Indian Journal of Industrial Relations, 48 (3): 471-486, 2013. With Premilla D'Cruz.
  • The experience of work in India's domestic call centre industry. International Journal of Human Resource Management. With Phil Taylor, Premilla D'Cruz  and Dora Scholarios (Early online edition published 1 June 2011 - DOI: 10.1080/09585192.2011.561216)
  • Cornered by conning: Agents' experiences of closure of a call centre. International Journal of Human Resource Management, 23(5), 1019-1039, 2012. With Premilla D'Cruz
  • Clarifying my world: Identity work in the context of workplace bullying. The Qualitative Report, 17, Article 16, 1-29, 2012. With Premilla D'Cruz
  • The limits to workplace friendship: Managerialist HRM and bystander behaviour in the context of workplace bullying. Employee Relations, 33, 269-288. 2011.  With Premilla D'Cruz.
  • The exit coping response to workplace bullying: The contribution of inclusivist and exclusivist HRM strategies, Employee Relations,  32, 102-120, 2010. With Premilla  D'Cruz.
  • Protecting my interests: HRM and targets' coping with workplace bullying, The Qualitative Report, 2010, 15(3): 507-534. With Premilla D'Cruz.
  • Experiencing depersonalised bullying: a study of Indian call centre agents, Work Organisation, Labour and Globalisation, (2009) 3(1): 26-46. With Premilla D'Cruz.
  • Engaging the Professonal: Organising Call Centre Agents In India, Industrial Relations Journal, (2009), 40(3): 215-234. With Premilla D'Cruz.
  • Indian Call Centres and Business Process Outsourcing: A Study in Union Formation. New Technology, Work and Employment, (2009), 24(1):19-42. With Phil Taylor, Premilla D'Cruz and Dora Scholarios.
  • The dynamics of teleworking: Case studies of women medical transcriptionists from Bangalore India. Gender, Technology and Development (2008), 12 (2): 157–183. With Premilla D'Cruz.
  • Employee voice and collective formation in the Indian ITES-BPO industry. Economic and Political Weekly, (2008), 43(22): 37-46. With Philip Taylor, Premilla D'Cruz, Dora Scholarios
  • Doing emotional labour: Indian call centre agents. experiences from Bombay and Bangalore. Global Business Review (2008), 9(1): 131-147. With Premilla D'Cruz
  • Seeking the future: After-hours telecommuting in India's medical transcription industry. Labour and Management Development Journal (2008), 8: 14-27. With Premilla D'Cruz
  • Reconciling dichotomous demands: Telemarketing agents in Bangalore and Mumbai, India.. The Qualitative Report (2007), 12(2): 255-280. With Premilla D'Cruz.
  • Technical call centres: Beyond 'electronic sweatshops' and 'assembly lines in the head'. Global Business Review (2007), 8(1): 53-67. With Premilla D'Cruz.
  • Headload workers of Kerala, India: The critical role of 'detrading', Labour and Management in Development Journal (2006), 7(2):1-22.
  • Being professional: Organisational control in Indian call centres, Social Science and Computer Review (2006), 24(3): 342-361. With Premilla D'Cruz.
  • Organising call centres agents: Emerging issues. Economic and Political Weekly (2006), 41 (21): 2115-2121. With Premilla D'Cruz.
  • A necessary evil: The experiences of managers implementing downsizing programmes, The Qualitative Report (2006), 11(1): 88-112. With Premilla D.Cruz.
  • Achieving downsizing: Managerial perspective,Global Business Review (2005), 6 (1): 77-94. With Premilla D'Cruz.
  • Globalisation: The Impact on Port and Dock Workers in India, Indian Journal of Labour Economics (2003), 46(4): 611- 621.
  • Indian Trade Unions : Today and Beyond Tomorrow, Indian Journal of Industrial Relations (2003), 39 (1): 95-107.
  • Indian industry and ethnicity: A study of two organisations in Mumbai, Global Business Review (2002), 3(1): 153-170.
  • Workers' Displacement: Sources of Support and Coping, Indian Journal of Labour Economics (2001), 44 (4).
  • The Bombay Dock Labour Board 1948 - 1993: From Security to Insecurity....? Economic and Political Weekly (2001), 36(52): 4851-4858.
  • The Place of Theory in Social Research, Management and Labour Studies (2000), 25 (1):30-36. With Premilla D'Cruz.
  • Displaced Workers and the Withering of Welfare State, Economic and Political Weekly (1999), 34(23). With Sharma, R.N.
  • Duration of Unemployment and Reemployment : Part I, Management and Labour Studies, 24 (2): 96-112.
  • Duration of Unemployment and Reemployment : Part II, Management and Labour Studies (1999), 24(3).
  • Liberalization & Industrial Relations, Economic and Political Weekly, (1996), XXXI (8): L14-L21.
  • BJP: Cow as a Political Symbol, Economic and Political Weekly (1994), XXIX (24): 1147-1148.

 

Book Chapters:
 
  • India, neo-liberalism and trade union responses - unfinished business and protracted struggles. In International Handbook on Labour Unions: Responses to Neo-Liberalism, Edited by G. Gall, R. Hurd and A. Wilkinson, 2011, Cheltenham: Edward Elgar. (co-author David Beale)
  • Domestic Labour – The Experience of Work in India's Other Call Centre Industry. In Work and Life in the Global Economy: A Gendered Analysis of Service Work, Edited by Debra Howcroft and Helen Richardson, 2010, Hampshire: Palgrave Macmillan  (co-authors Phil Taylor, Premilla D'Cruz, and Dora Scholarios)
  • Redefining professional: The case of India's call centre agents. In Handbook of Research on Knowledge Intensive Organisations edited byDariusz Jemielniak and Jerzy Kociatkiewicz, 2009, Pennsylvania: IGI Global. With Premilla D.Cruz.
  • Union Formation in the Indian Call Centre/BPO industry (with Philip Taylor, Premilla D'Cruz and Dora Scholarios). In Managing Human Resources in Indian Call Centres edited by Mohan Thite and Bob Russell. 2009, New Delhi: Sage Publication.
  • ‘Between the Devil and the Deep Blue Sea: Managers Implementing Redundancy programmes in India'. In Human Resources Development in Asia: Trends and Challenges edited by U. Pareek et al. 2002, New Delhi: Oxford & IBH publishing Co. Pvt . Ltd. With Premilla D'Cruz
 
Articles in Magazines:
 
  • ‘Privatisation of Port and Dock Workers and its Impact on Labour', Labour File (2004), 2(1): 40-48. 
  • Trade Union: Changing Slogans, Humanscape (1997), IV (V): 8-12.
  • Wages of Globalization, Humanscape (1998), V (III), 11-13.

 

Keynotes and invited talks: 

  • Industrial relations in globalizing India: Mapping the paradoxes. Keynote at the Work, Employment and Society (WES) Conference 2010 at Brighton, UK, 7-9 September. With Ernesto Noronha                  
  • Professional identity and socioideological control of Indian call centre agents.  Invited talk at Portsmouth Business School, 25 May 2010. With Ernesto Noronha
  • Emerging issues in the Indian call centre industry. Invited talk at the ILR School, Cornell University, 29 April 2010. With Ernesto Noronha
  • Employer as oppressor: The institutional frame in understanding workplace bullying. Invited talk at Strathclyde Business School, 21 May 2008. With Ernesto Noronha
 
Select presentations:
 
  • The dialectics of professionalism: Lawyers in India's legal process outsourcing industry. 29th International Labour Process (ILP) conference, Leeds, UK, 5-7 April 2011. With Premilla D'Cruz
  • From boom to where? The experience of post-crisis work and employment in offshored BPO in India. 29th International Labour Process (ILP) conference, Leeds, UK, 5-7 April 2011. With Phil Taylor, Premilla D'Cruz and Dora Scholarios
  • Professional identity of Indian call centre agents: A managerial view of cultural control. 14th European congress of work and organizational psychology Santiago de Compostela, May 13 - 16, 2009. With Premilla D'Cruz.
  • Professional identity and the unionisation of Indian call centre agents. 14th European congress of work and organizational psychology, Santiago de Compostela, May 13 - 16, 2009. With Premilla D'Cruz.
  • The exit coping response to workplace bullying: HRM paves the way. 6th International Conference on Workplace Bullying. 4th to 6th June 2008, Montreal. With Premilla D'Cruz.
  • Employer as oppressor: Engaging the organizational framework in explaining workplace bullying. 6th International Conference on Workplace Bullying. 4th to 6th June 2008, Montreal. With Premilla D'Cruz.
  • Work Organisation and the Emergence of Trade Unionism in Indian Call Centres/BPO 26th International Labour Process Conference, at University College Dublin (18-20 March 2008). With Philip Taylor, Premilla D'Cruz and Dora Scholarios
  • From opposition to partnership: Privatization in Cochin port trust, India." Varieties of public sector labour markets: Transformed?" Martin Luther University, Halle-Wittenberg, Germany December 7-8, 2007.
  • Union formation in the Indian call centre/BPO industry. Work, Employment and Society (WES) Conference, September 12-14, 2007, Aberdeen, UK. With Philip Taylor, Premilla D'Cruz and Dora Scholarios.
  • After-hours telecommuting: Towards syncretism of the deprivation and energic hypotheses. XIIIth European Congress of Work and Organizational Psychology May 9-12, 2007, Stockholm, Sweden. With Premilla D'Cruz.
  • Emotional labour in Indian call centres. Paper presented at International Industrial Relations Association Asian Regional Congress, April 19 to 21, 2007, New Delhi. With Premilla D'Cruz.
  • Unionising in the New Economy: What.s New? Paper presented at International Industrial Relations Association Asian Regional Congress, April 19 to 21, 2007, New Delhi. With Premilla D'Cruz.
  • The dynamics of teleworking: The case of medical transciptionists from India. XVI International Sociological Association World Congress of Sociology, Durban, South Africa, 23 -29 July 2006. With Premilla D'Cruz.
  • Organisation control in the knowledge economy: Towards hybridisation. XVI International Sociological Association World Congress of Sociology, Durban, South Africa, 23 -29 July 2006. With Premilla D'Cruz.
  • Dilemmas of Teleworking Medical Transciptionists from India. . Paper accepted at the International Industrial Relations Association 14th World Congress, Lima, Peru, September 11.14, 2006. With Premilla D'Cruz.
  • Hybridisation of organisation control in India.s ITES firms. Paper accepted at the International Industrial Relations Association 14th World Congress, Lima, Peru, September 11.14, 2006. With Premilla D'Cruz.
  • The dynamics of teleworking: the case of medical transcription. RC30 Sociology of Work Program at the XVI ISA World Congress of Sociology, Durban South Africa, 23 -29 July 2006. With Premilla D'Cruz.
  • Organisation control in the knowledge economy: towards hybridisation. RC30 Sociology of Work Program at the XVI ISA World Congress of Sociology, Durban South Africa, 23 -29 July 2006. With Premilla D'Cruz.
  • (Re) Negotiating Identity: Call Service Representatives in Technical Call Centres, ANZAM 2005, Canberra, Australia, December 6-10, 2005. With Premilla D'Cruz.
  • Balancing Stress and Well-being: Telemarketing Agents in Bangalore, India,Presentation at ANZAM 2005, Canberra, Australia, December 6-10, 2005. With Premilla D'Cruz.
  • Staying on top: Coping with job related strain in the ITES sector. Paper accepted for oral presentation at the 11th Qualitative Health Research conference to be held at Utrecht, the Netherlands, May 11th to 14th
  • The Pulls and Strains of Globalisation: The Case of Cochin Port Trust. Paper accepted for oral presentation at the National Conference on Globalization and Labour: State, Market, and Organization, Institute for Development Studies, Kolkata, 2-4 December 2004.
  • Headloaders in Kerala India : Loaded or Unloaded, IIRA 5th Asian Regional Congress, Seoul, Korea, on June 23-26, 2004
  • Ethnicity in Mumbai Port Trust, Mumbai.s Eastern Waterfront, February, 21, Max Mueller Bhavan, Mumbai, India.
  • Globalisation: The Impact on Port and Dock Workers in India, 45th Annual Labour Economics Conference, Kolkata, India, Dec 15-17, 2003.
  • Dockers in the Docks.: The case of Indian Dock Workers, 13th IIRA World Congress, Berlin. September 8-12, 2003.
  • Between The Devil And The Deep Blue Sea: Managers. Implementing Redundancy Programmes In India. First Asia Regional Conference on Human Resource Development, Bangalore, India, October 28-29, 2002. With Premilla D'Cruz.
  • Globalisation and Port and Dock Workers in India. Maritime history beyond 2000: Visions of sea and shore, Fremantle Australia. December 11-14.
  • The Bombay Dock Labour Board 1948 - 1993: From Security to Insecurity....? Indo-Dutch International Conference on Social Security, Hyderabad, India, March 2001
  • Indian Trade Unions and Globalisation : Challenges and Opportunities for the Future. Paper accepted for Presentation at the International Conference on Management of Social Transformation in Asia-Pacific (2000), University of Wollongong, Australia.
  • Liberalisation and Changes in Industrial Relations Law at International Union and Food and Agricultural workers Asia/Pacific Seminar on Globalisation and Future of Agri-Food workers, 16-18 November, Ahmedabad, India.

Consulting

 

Awards & Honors

Year Awards & Honors
   

 

Thoughts

 

Staging Enabled