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2774 items in total found

Working Papers | 2016

Marketing Channels for E-commerce in Emerging Markets

Ankur Kapoor and Dheeraj Sharma

This work intends to sensitize the readers about the importance and relevance of making right channel strategy for e-commerce businesses, especially in emerging markets. We have tried to provide the guidelines by motivating established theoretical strategic models, which have been time tested for their applicability, and relating them to how prudent decisions about channel members can be made for ensuring better business results. Evaluating the strategy through lenses of transaction costs, power dynamics and conflict or relationship marketing perspective provides an holistic thinking process to approach the common dilemmas, like to contract or internally organize or drafting the mutual expectations etc., and make thoughtful and informed decisions, rather than going with market norms of what is the trend about such practices. However, it is important to integrate such channel decisions with overall strategy of the e-commerce business, so that it flows from key strategic direction and is aligned with strategies of product, pricing, communication etc. If the alignment between the strategies is missing, even a good individual functional strategy may not work in optimum manner.

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Working Papers | 2016

Pricing For Ecommerce in Emerging Economies

Sudipta Mandal and Dheeraj Sharma

With the increasing use of the internet and the subsequent greater avenues for information search, consumers have shifted from being mere "price takers" to "price determiners", either explicitly or implicitly. Consumers are constantly assessing the prices charged for products based on information available from different communication channels (e.g., advertising), social networks (e.g., friends, relatives and acquaintances), prior purchasing experience, point of purchase, online resources (e.g., Facebook, Twitter) and other sources. Emerging markets are economies that are experiencing rapid growth in their GDP, total household income and industrialization. According to IMF estimates, emerging economies are expected to grow two to three times faster than developed economies and this becomes all the more important because what this means is that corporate revenues have the potential to grow faster when economic growth is higher. Also, emerging markets have less efficient markets where due to information asymmetry, information is not as readily available and the potential for earning higher returns is greater than that of developed nations. The objective of this chapter is to dig deeper into and get a comprehensive understanding of the strategies involved in pricing of products and services in the context of an e-commerce environment in emerging economies. We shed light on the complexities of the changing environment followed by how consumer psychology and pricing strategies are closely interlinked. The chapter concludes by looking at some instruments through which pricing strategies may be implemented, pricing of services and a real life case study revolving around the principles of strategic pricing.

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Working Papers | 2016

Is Conspicuous Consumption of Business Leaders Justified and Morally Defensible?

Shaheen Borna and Dheeraj Sharma

In this paper, we first discuss the concept of conspicuous consumption of the business leaders. Next, we argue that the conspicuous consumption of corporate leaders can be justified from economics, marketing, and philosophical perspectives. Further, we present a religious perspective in order to provide a contrasting view of morality of conspicuous consumption. Lastly, we discuss the societal implications of the conspicuous consumption of business leaders. The study uses conceptual approach to justify the Conspicuous Consumption of Business Leaders. The study draws some useful managerial implications about the ethicality of how people perceive about the actions performed by business leaders from ancient examples and theories.

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Working Papers | 2016

Consumers' Expectations of Sales Events: How satisfied are consumer with shopping during sales events?

Shaheen Borna and Dheeraj Sharma

Past researchers have examined the influence of sales events on multitude of variables. However, there is no study which specifically examines the influence of sales events on consumer participation in sales events and their expectations from the sales events. In this study, we examine the relationship between consumers' participation in a given sales event and their expectations of savings from that event in North American context. Research findings indicate that only 11 sales events have a high realization rate of expected savings. Based on research findings, we proffer several recommendations for the retail managers.

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Working Papers | 2016

An Exploratory Investigation of Impact of Perceived Cannibalization on Salesperson's Trust, Commitment, Job Satisfaction, Job Performance and Relational Capital

Dheeraj Sharma

With the increasing ubiquity of the Internet, organizations are using the Internet channel to increase overall performance, consolidate existing markets, and expand into new markets. The literature, however, contends that the overarching benefits realized through the Internet oftentimes come at the expense of perceived job insecurity among individuals in the organization. This study explores perceptions of sales agents that develop because of the potential for the Internet to cannibalize their business and jeopardize relationships and their jobs. Results suggest that sales agents' perception of cannibalization negatively influences their trust and commitment. Furthermore, environmental munificence moderates the influence of PC on trust and commitment. Additionally, Trust and Commitment mediate the impact of PC on Relational Capital, Job Satisfaction and Job Performance of a salesperson.

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Working Papers | 2016

Open Access Temptations: Buyer Beware

Vineet Virmani

Backlash against "megapublishers" which began in mathematics a decade ago has led to an exponential growth in open access journals. Their increasing numbers and popularity notwithstanding, there is evidence that not all open access journals are legitimate. The nature of the "gold open access" business model and increasing prevalence of "publish or perish" culture in academia has given rise to a dark under-belly in the world of scientific publishing which feeds off academics' professional needs. Many such "predatory" publishers and journals not only seem to originate out of India but also seem to have been patronized by academics in the country. This article is a cautionary note to early-career academics and administrators in India to be wary of this "wild west" of the internet and exercise discretion when considering/evaluating open-access journals for scholarly contributions.

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Working Papers | 2016

Does Working for a Not-For-Profit Organization Affect the Psychology of Corruption? Evidence from India

Naman Desai

The primary purpose of this study is to examine if volunteering for Not-for-Profit Organizations (NPO) which are involved in providing social welfare services and which actively promote socio-behavioral factors like social responsibility, leadership and self-confidence among its volunteers, reduce an individual's likelihood of engaging in corrupt practices. We identify two psychological traits: ability to rationalize one's unethical actions and an external Locus of Control (as compared to an internal Locus of Control) that affect unethical behavior. Then with the help of an NPO, we investigate if engaging in social welfare activities organized by such NPOs, would create awareness about the adverse consequences of corruption faced by large segments of the society which, in turn would make it difficult to rationalize unethical and corrupt acts. NPOs also actively strive to develop self-confidence and leadership skills among its volunteers. Prior literature indicates that individuals possessing such qualities are more likely to possess an internal Locus of Control and also that individuals possessing an internal Locus of Control are less likely to act in a corrupt manner. The results of our study using a between subjects design indicate that greater experience with such NPOs leads to a significant reduction in ability to rationalize and leads to a higher likelihood of having an internal Locus of Control. Based on these results it can be inferred that volunteering with certain types of NPOs mitigates two major behavioral factors leading to corrupt behavior.

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Working Papers | 2016

Ownership Structure and Internationalization of Indian Firms

Chitra Singla, Rejie George, and Rajaram Veliyath

This paper examines the relationship between ownership structure and the firm internationalization, in a longitudinal sample of Indian firms. Drawing from principal-principal (PP) agency theory and the resource-based view (RBV) of the firm, we argue that divergent motivations among the firm's owners affect the firm's inclination to pursue internationalization, while resource heterogeneity among the firm's owners affects the firm's capability to pursue internationalization. Since both motivation and capability are required for a firm to pursue any strategic initiative, we argue that differences in ownership, which influences both the motivation and the capability of firms, impact firm's internationalization strategies in different ways. In addition, through examining two modes of internationalization, i.e., outward foreign direct investment (FDI) and exports from a prominent emerging economy, we uncover an interesting dichotomy. While family and other domestic owners favor exports (and not FDI), foreign owners favor both exports and FDI. Further, we find that family owners have a dominant influence on internationalization and their preferences appear to supersede those of the other owners.

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Working Papers | 2016

Impact of Board and CEO characteristics on Firms' Performance

Chitra Singla

Corporate governance characteristics like board composition and leadership impact a firm's performance. Researchers have attempted to explain the relationship using different theoretical perspectives like agency theory, resource dependence theory, and stewardship theory. However, the literature presents ambiguous results where some empirical findings support negative impact and other support positive impact. In this paper, we argue that ambiguity in results could be due to the context specificity of the nature of this relationship. In some contexts, agency theory might be more valid than other theories and in others stewardship theory or resource dependence theory might be more valid. Building on this context specificity, we look at the relationship between board and CEO characteristics on firm's performance in a longitudinal sample of Indian firms. Our findings suggest that none of the above mentioned theories are completely valid in the India context because we get mixed support for these theories. This calls for a mid-range theory to explain the relationship between corporate governance characteristics and firm's performance.

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Working Papers | 2016

Impact of Independent Directors' Resignations on Firm's Governance

Preet Deep Singh and Chitra Singla

Directors are liable for any act of omission or commission. They have a reputation to protect. While Independent directors might engage in passive monitoring; when apprised of a decision where the probability of detection of negligence is higher, they might prefer to abandon ship rather than suffer consequences. Under such circumstances, directors' resignations could lead to some consequences on firm's governance. We test this using a sample of more than 2300 resignations during 2006-2014 from firms listed on National Stock Exchange, India. We specifically identify clustered resignations, i.e., when 2 or more people leave the board within the same year for company-specific reasons and see its association with earnings management in the following year.

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