Centre for Digital Transformation at IIMA Launches Framework to Leverage Digital Technologies for Social Development

Centre for Digital Transformation at IIMA Launches Framework to Leverage Digital Technologies for Social Development

March 8, 2024: The Centre for Digital Transformation (CDT) at the Indian Institute of Management Ahmedabad (IIMA) today launched their latest report "Digital Technologies and Inclusion: The SAID Model for Policy Making and Program Development”. The report is authored by Professor Pankaj Setia, The IIMA Chair Professor; Professor, Information Systems and Strategy and Chairperson, CDT.

The report introduces the four-step SAID model, which stands for:

  •  Selection of specific social development goals
  •  Assessment of the inclusion problem that restricts or hinders social development after the specific social development goals are selected
  •  Identification of the digital capabilities that may be built to address the inclusion problem
  •  Development of these digital capabilities

The model is built on two assumptions. The first assumption emphasises that sustainability and speed of social development depend on our ability to underline a dynamic that restricts social development. The second stresses that digital technologies can be used to develop capabilities that overcome the inclusion problem. The model takes a closer look at social issues to identify areas where digital capabilities can be deployed to address challenges and enrich the quality of life
and build a better society, at large.

It offers a structured approach to utilise digital technologies to address inclusion problems and accelerate progress towards developing a more inclusive and equitable society. It has been developed with the objective of guiding policymakers and organisations in the strategic use of digital tools to achieve specific social development goals.

This model outlines how policymakers may leverage the power of digital technologies to develop programs for social development. The SAID model highlights the fundamental principles policymakers may rely on to formulate digital strategies for achieving social development goals. The report also highlights five key types of digital capabilities, drawing on case studies from leading Indian technology companies:

Ø Digital Health Capabilities
Ø Digital Knowledge Capabilities
Ø Digital Enterprise Capabilities
Ø Digital Financial Capabilities
Ø Digital Social Capabilities

Speaking at the inaugural session of the launch event, Professor Pankaj Setia, The IIMA Chair Professor, Professor, Information Systems and Strategy and Chairperson, CDT said, “Social development is a key priority for policymakers worldwide, and after extensive international efforts, there is now a growing consensus on the goals for social development. However, how to achieve these goals remains a challenge. This report presents ideas on the different types of digital capabilities that help us rethink inclusion differently.”

The report also includes case studies from Infosys, NASSCOM Foundation, and HDFC Bank on the type of digital capabilities they had built, not only in India, but also outside India, Africa, US and many other places. The findings from the report emphasize on the critical importance of making ecosystems more intelligent, which can – in the long run –to a significant extent contribute effectively to addressing the problem of social inclusion.

The report was launched by Professor Setia in the presence of Ms Saloni Vijay, CISO, _VOIS (Vodafone Intelligent Solution), Vodafone Group; Mr Tarang Bhargava, CIO, Adani Petrochemicals, students and others. Following the launch, Ms Vijay and Mr Bhargava engaged in a panel discussion – moderated by Professor Setia – on ‘Digital Transformation and Inclusion.”


About IIM Ahmedabad:

The Indian Institute of Management Ahmedabad (IIMA) is a premier, global management Institute that is at the forefront of promoting excellence in the field of management education. In more than six decades of its existence, the Institute has been acknowledged for its exemplary contributions to scholarship, practice and policy through its distinctive teaching, high-quality research, nurturing future leaders, supporting industry, government, social enterprise and creating a progressive impact on society.

IIMA was founded as an innovative initiative by the Government, industry, and international academia in 1961. Since then, it has been consolidating its global footprint and today it has a network with over 80 top international institutions and a presence in Dubai. Its eminent faculty members and more than 40,000 alumni, who are at the helm of influential positions in all walks of life also contribute to its global recognition. Over the years, IIMA’s academically superior, market-driven, and socially impactful programmes, have earned high reputation and acclaim globally. It became the first Indian institution to receive international accreditation from EQUIS. The institute also is placed first in the Government of India’s National Institutional Ranking Framework (NIRF), India Rankings 2023. The Institute has been ranked number 1 in India, number 2 in Asia and 35 th , globally, in the Financial Times (FT) Executive Education Rankings 2023. The renowned flagship two-year Post Graduate Programme in Management (PGP) is ranked 43rd in the FT Masters in Management Ranking 2023 and the one-year Post Graduate Programme
in Management for Executives (PGPX) have been ranked 41st in the FT Global MBA rankings 2024.

IIMA offers consultancy services and more than 200 curated executive education programmes in customized, blended, and open enrolment formats for a diverse audience comprising business leaders, policymakers, industry professionals, academicians, government officials, armed forces personnel, agri-business and other niche sector specialists and entrepreneurs.

To know more about IIMA, please visit: https://www.iima.ac.in/

For media queries, please contact

Shivangi Bhatt | manager-comm@iima.ac.in

Sunitha Aravind | pr@iima.ac.in | +91-8450 900 643