Ernesto Noronha

Biography

Ernesto Noronha is Professor of Organizational Behaviour at the Indian Institute of Management Ahmedabad. His expertise lies in the areas of globalization and employment relations; workplace diversity and inclusion; technology and work; informal and precarious work; organizational control; and workplace bullying, emotional abuse and harassment. Professor Noronha holds an international reputation for his work on Indian employment relations against the backdrop of global production networks and informalization and has made significant novel theoretical and substantive contributions, which are widely cited. He is well-recognized for his engagement with postpositivist and visual methodologies.

Professor Noronha holds numerous prestigious editorial roles. He is Section Editor of Labour Relations and Business Ethics at the Journal of Business Ethics, an FT50 journal, and a member of the Editorial Boards of Business and Society and Relations Industrielles/Industrial Relations. Professor Noronha is on the Board of the International Association for Visual Sociology and of RC30 Sociology of Work of the International Sociological Association.

Professor Noronha has published in Journal of Business Ethics, ILR Labor Relations Review, Organization, Journal of Contemporary Asia, Information and Organization and International Journal of Human Resource Management, among other reputed peer-reviewed journals. He has received numerous research awards and bilateral and multilateral grants throughout his academic career.

Professor Noronha is committed to ensuring the impact of his research work through active engagement with industry, trade unions, employer associations and civil society organizations. He is currently a part of Social Compact, an initiative which engages Indian industry with issues relations to labour well-being and production networks

Area

Primary Area : Organisational Behaviour

Contact

Email : enoronha@iima.ac.in

Phone : +91-79-7152 4856

Secretary : Ankur Sumesra

Phone : +91-79-7152 7936

Website : Personal Website

Education

Ph.D, Tata Institute of Social Sciences

Teaching

Global Production Networks
Macro-OB
Qualitative methods
Sociology of work and employment
Workplace diversity and inclusion

Research Area

Technology and work

ICTs and organizations

Labour and industrial relations

Ethnicity and diversity in the workplace

Academic Experience

Visiting Professor, University of Western Australia Business School, 2019

Visiting Researcher, Amsterdam Institute for Advanced Labour Studies, University of Amsterdam., 2016

Visiting Faculty, Institut für Soziologie, University of Vienna, June-July 2015

Visiting Research, Fakultät Wirtschafts- und Sozialwissenschaften, Hamburg University, Germany, April-June 2014

Visiting Research, Rotterdam School of Management, Erasmus University, The Netherlands, March-May 2013

Visiting Research, Edith Cowan University, Australia , 2013

Visiting Research Fellow, Faculty of Psychology, , University of Bergen, Norway , May-June 2012

Visiting Researcher, Department of HRM,, Portmouth Business School, University of Portsmouth, 2010

Visiting Faculty, ILR & school, , Cornell University , Spring 2010

IIM Kozhikode, 2001-2005

IIT Kanpur, 2001

XLRI Jamshedpur, 1998-2001

Professional Experience

Academy of Management

European Group for Organizational Studies

International Sociological Association

International Industrial Relations Association

Indian Industrial Relations Association

Indian Sociological Society

Indian Society for Labour Economics

Funded Research Projects

Telework/ICT-Mobile Work and its Effects sponsored by Eurofound and ILO (With Premilla D'Cruz)

Nonstandard work relationships in the Indian Public Sector. Sponsor: ILO, Geneva (With Premilla D'Cruz)

Public sector and trade unions. With Dr. David Beale, Manchester Business School, UK.

Impact of the financial recession on the Indian ITES-BPO sector. With Prof. Premilla D'Cruz, IIM Ahmedabad, Prof. Philip Taylor, Strathclyde Business School, and Prof. Dora Scholarios, Strathclyde Business School.

Remote Work and global Sourcing India Country study. International Labour Organisation (ILO): Geneva (With Premilla D'Cruz)

Employee voice and collective formation in the Indian call centre and BPO industry (With Premilla D'Cruz, IIM Ahmedabad, and Prof. Philip Taylor and Dr. Dora Scholarios, Strathclyde Business School). Sponsor: IIM Ahmedabad and Strathclyde Business School.

Enabled or Disabled: the Future of Work Relations in Indian ITES organizations. with Premilla D'Cruz, Sponsored by Indo-Dutch Programme on Alternative Development.

Managing Change in Cochin Port Sponsored by Kerala Research Programme on Local Level Development an Indo-Dutch Collaboration.

Headload Workers in Calicut City: Changes in Labour Law and Social Security, Sponsored by IIM, Kozhikode.

Experiences of Managers Implementing Downsizing Programmes, undertaken jointly with Premilla D'Cruz. Sponsored by XLRI Jamshedpur.

Place Matters:(Dis) embeddedness and Child Labourers’ Experiences of Depersonalized Bullying in Indian Bt Cottonseed Global Production Networks. Journal of Business Ethics, 1-23. 2021. With E. Noronha, M.U.L. Banday, and S. Chakraborty. Doi: 10.1007/s10551-020-04676-1

D’Cruz, P., Noronha, E., & Katiyar, S. (2021). Meaningfulness and Impact of Academic Research: Bringing the Global South to the Forefront. Business & Society, doi: 00076503211059761.

Doing dignity work: Indian security guards’ interface with precarity. 2020. Journal of Business Ethics, 162:553–575. With Premilla D’Cruz and Saikat Chakraborty.

Navigating embeddedness: Experiences of Indian IT suppliers and employees in the Netherlands. 2020. Journal of Business Ethics, 164:95–113. With Premilla D’Cruz and Muneeb Ul Lateef Banday.

The changing role of the nation-state and work-related regulation: Workplace bullying legislation in the Netherlands. 2019. Economic and Labour Relations Review, 30, 1, 77-98. With Roelie Mulder, Premilla D’Cruz, NIels Beerepoot and Slawek Magala.

Power, subjectivity and context in workplace bullying, emotional abuse and harassment: insights from postpositivism. Qualitative Research in Organizations and Management: An International Journal, 13(1), 2018, 2-9. With Premilla D'Cruz and Lutgen-Sandvik, P.

Abuse on online labour markets: targets' coping, power and control. Qualitative Research in Organizations and Management: An International Journal, 13(1), 2018, 53-78. With Premilla D'Cruz

Target experiences of workplace bullying on online labour markets: Uncovering the nuances of resilience. Employee Relations, 40(1), 2018, 139-154. With Premilla D'Cruz.

From Pyramids to Diamonds: Legal Process Offshoring, Law Firm Employment Systems and Law Labor Markets in US and India, ILR Review, 69 (2), 2016, 354-377. With Sarosh Kuruvilla.

Seeking attention: An investigation of salesperson influence strategies used while selling to small retailers, Journal of Personal Selling and Sales Management, 36 (2), 2016, 144-159. With Nanarpuzha, Rajesh.

Globalisation of commodification: The impact of legal process outsourcing (LPO) on Indian lawyers Journal of Contemporary Asia, 46(4), 2016, 614-640. With Premilla D'Cruz and Sarosh Kuruvilla.

Positives outweighing negatives: The experiences of Indian crowdsourced workers. Work Organization, Labour and Globalization, 10 (1) 2016. With Premilla D'Cruz.

Indian Public Sector Trade Unionism in Context: Gujarat and West Bengal Compared. Journal of Contemporary Asia, 45(1), 2015, 113-138 With Dr David Beale.

Workplace bullying in the context of organizational change: The significance of pluralism. Industrial Relations Journal, Vol. 45, Issue 1, pp. 2-21, 2014. Available at SSRN: http://ssrn.com/abstract=2382317 or http://dx.doi.org/10.1111/irj.12039 With Premilla D'Cruz.

The workplace bullying-organizational change interface: Emerging challenges for HRM. International Journal of Human Resource Management, published 8 Jan 2014http://dx.doi.org/10.1080/09585192.2013.870314. With Premilla D'Cruz and David Beale.

Indian Public Sector Trade Unionism in Context: Gujarat and West Bengal Compared. Journal of Contemporary Asia, DOI: 10.1080/00472336.2014.903990 With Dr David Beale.

The interface between technology and customer cyberbullying: Evidence from India, Information and Organisation, 24 (3), July 2014, 176–193. With Premilla D'Cruz.

From boom to where? : The impact of crisis on work and employment in Indian BPO' New Technology, Work and Employment, 29(2), July 2014, 105–123. With Phil Taylor, Premilla D'Cruz and Dora Scholarios.

Indian public sector trade unionism in an autocratic political climate: the distinctive case of Gujarat, Capital and Class,Capital & Class, 38(3), October 2014, 517-539 with Dr. David Beale.

Hope to Despair: The Experience of Organizing Indian Call Centre Employees, Indian Journal of Industrial Relations, 48 (3): 471-486, 2013. With Premilla D'Cruz.

Breathers, releases, outlets and pauses: Employee resistance in the context of depersonalized bullying. The Qualitative Report 2013 Volume 18, Article 72, 1-24. With Premilla D'Cruz.

Ambivalence: Employee responses to depersonalized bullying at work. Economic and Industrial Democracy, published online on 17 September 2013 DOI: 10.1177/0143831X13501001.With Premilla D'Cruz

Navigating the extended reach: Target experiences of cyberbullying at work. Information and Organization, 23, 324-343. 2013.With Premilla D'Cruz.

Clarifying my world: Identity work in the context of workplace bullying. The Qualitative Report, 17, Article 16, 1-29, 2012. With Premilla D'Cruz

Cornered by conning: Agents' experiences of closure of a call centre. International Journal of Human Resource Management, 23(5), 1019-1039, 2012. With Premilla D'Cruz

The limits to workplace friendship: Managerialist HRM and bystander behaviour in the context of workplace bullying. Employee Relations, 33, 269-288. 2011. With Premilla D'Cruz.

The experience of work in India's domestic call centre industry. International Journal of Human Resource Management. With Phil Taylor, Premilla D'Cruz and Dora Scholarios (Early online edition published 1 June 2011 - DOI: 10.1080/09585192.2011.561216)

Protecting my interests: HRM and targets' coping with workplace bullying, The Qualitative Report, 2010, 15(3): 507-534. With Premilla D'Cruz.

The exit coping response to workplace bullying: The contribution of inclusivist and exclusivist HRM strategies, Employee Relations, 32, 102-120, 2010. With Premilla D'Cruz.

Indian Call Centres and Business Process Outsourcing: A Study in Union Formation. New Technology, Work and Employment, (2009), 24(1):19-42. With Phil Taylor, Premilla D'Cruz and Dora Scholarios.

Engaging the Professonal: Organising Call Centre Agents In India, Industrial Relations Journal, (2009), 40(3): 215-234. With Premilla D'Cruz.

Experiencing depersonalised bullying: a study of Indian call centre agents, Work Organisation, Labour and Globalisation, (2009) 3(1): 26-46. With Premilla D'Cruz.

Seeking the future: After-hours telecommuting in India's medical transcription industry. Labour and Management Development Journal (2008), 8: 14-27. With Premilla D'Cruz

Doing emotional labour: Indian call centre agents. experiences from Bombay and Bangalore. Global Business Review (2008), 9(1): 131-147. With Premilla D'Cruz

Employee voice and collective formation in the Indian ITES-BPO industry. Economic and Political Weekly, (2008), 43(22): 37-46. With Philip Taylor, Premilla D'Cruz, Dora Scholarios

The dynamics of teleworking: Case studies of women medical transcriptionists from Bangalore India. Gender, Technology and Development (2008), 12 (2): 157–183. With Premilla D'Cruz.

Technical call centres: Beyond 'electronic sweatshops' and 'assembly lines in the head'. Global Business Review (2007), 8(1): 53-67. With Premilla D'Cruz.

Reconciling dichotomous demands: Telemarketing agents in Bangalore and Mumbai, India.. The Qualitative Report (2007), 12(2): 255-280. With Premilla D'Cruz.

A necessary evil: The experiences of managers implementing downsizing programmes, The Qualitative Report (2006), 11(1): 88-112. With Premilla D.Cruz.

Organising call centres agents: Emerging issues. Economic and Political Weekly (2006), 41 (21): 2115-2121. With Premilla D'Cruz.

Being professional: Organisational control in Indian call centres, Social Science and Computer Review (2006), 24(3): 342-361. With Premilla D'Cruz.

Headload workers of Kerala, India: The critical role of 'detrading', Labour and Management in Development Journal (2006), 7(2):1-22.

Achieving downsizing: Managerial perspective,Global Business Review (2005), 6 (1): 77-94. With Premilla D'Cruz.

Indian Trade Unions : Today and Beyond Tomorrow, Indian Journal of Industrial Relations (2003), 39 (1): 95-107.

Globalisation: The Impact on Port and Dock Workers in India, Indian Journal of Labour Economics (2003), 46(4): 611- 621.

Indian industry and ethnicity: A study of two organisations in Mumbai, Global Business Review (2002), 3(1): 153-170.

The Bombay Dock Labour Board 1948 - 1993: From Security to Insecurity....? Economic and Political Weekly (2001), 36(52): 4851-4858.

Workers' Displacement: Sources of Support and Coping, Indian Journal of Labour Economics (2001), 44 (4).

The Place of Theory in Social Research, Management and Labour Studies (2000), 25 (1):30-36. With Premilla D'Cruz.

Duration of Unemployment and Reemployment : Part II, Management and Labour Studies (1999), 24(3).

Duration of Unemployment and Reemployment : Part I, Management and Labour Studies, 24 (2): 96-112.

Displaced Workers and the Withering of Welfare State, Economic and Political Weekly (1999), 34(23). With Sharma, R.N.

Liberalization & Industrial Relations, Economic and Political Weekly, (1996), XXXI (8): L14-L21.

BJP: Cow as a Political Symbol, Economic and Political Weekly (1994), XXIX (24): 1147-1148.

Special Topics and Particular Occupations, Professions and Sectors, Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 4. Co-editors – Premilla D’Cruz, Loraleigh Keashly, Stacy Tye-Williams, 2021.

Dignity and Inclusion at Work, Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 3. Co-editors – Premilla D’Cruz, Carlo Caponecchia, Jordi Escartin, Denise Salin, Michelle Tuckey, 2021.

Pathways of Job-related Negative Behaviours, Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 2. Co-editors – Premilla D’Cruz, Elfi Baillien, Bevan Catley, Karen Harlos, Annie Hogh, Eva Gemzoe Mikkelsen, 2021.

Concepts, Approaches and Methods, Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 1. Co-editors – Premilla D’Cruz, Guy Notelaers, Charlotte Rayner, 2021.

Employee identity in Indian call centres: The notion of professionalism. 2009. New Delhi: Sage/Response (with Premilla D'Cruz)

Ethnicity in Industrial Organizations: Case of Two Organizations in Mumbai. 2005. New Delhi: Rawat Publications.

Asian perspectives on workplace bullying and harassment. 2021. Singapore: Springer. With Premilla D'Cruz and Avina Mendonca

Indian perspectives on workplace bullying: A decade of insights. 2018. Singapore: Springer. With Premilla D’Cruz, Avina Mendonca and Nidhi Mishra

Critical perspectives on work and employment in globalizing India. 2017. New Delhi: Springer. (With Premilla D’Cruz)

Articles in the Media

‘Privatisation of Port and Dock Workers and its Impact on Labour', Labour File (2004), 2(1): 40-48.

Wages of Globalization, Humanscape (1998), V (III), 11-13.

Trade Union: Changing Slogans, Humanscape (1997), IV (V): 8-12.

Chapters

Social Upgrading, a Mixed Bag: The Indian IT/ITES Sector. In: Teipen C., Dünhaupt P., Herr H., Mehl F. (eds) Economic and Social Upgrading in Global Value Chains. Palgrave Macmillan, Cham. https://doi.org/10.1007/978-3-030-87320-2_7.(2022).With Premilla D’Cruz

Drawing one's lifeworld: A methodological technique for researching bullied child workers. In E Bell and S. Singh Sengupta (Eds), Empowering Methodologies in Organisational and Social Research (pp. 75-95). Routledge India. (2022). With D’Cruz, P., Chakraborty, S., & Banday, M. U. L.

India’s gig economy: Amplifying informal work. Routledge handbook of the gig economy. Edited by Immanuel Ness. Routledge, (2022). With Premilla D’Cruz

Trolling in the Cultural and Creative Industries. In Handbook of Research on Cyberbullying and Online Harassment in the Workplace (pp. 46-71). 2020. IGI Global. With A. Mendonca and P. D’Cruz.

Caste and Workplace Bullying: A Persistent and Pervasive Phenomenon. In P. D’Cruz et al (Eds), Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 3. Singapore: Springer.(2021)

Workplace Bullying in the Context of Robotization: Contemplating the Future of the Field. In P. D’Cruz et al, (Eds). Concepts, Approaches and Methods, Handbooks of Workplace Bullying, Emotional Abuse and Harassment, pp. 293-321. Springer.(2021). With Premilla D’Cruz

Employment relations in India. In G. Bamber et al (Eds), International and Comparative Employment Relations: Global Crises and Institutional Responses (pp. 315-338). London:SAGE.(2021). With Premilla D’Cruz

D’Cruz, P., Bisht, N. S., & Noronha, E. (2021). Theorizing the workplace bullying–workplace dignity link: Evidence from lesbians in Indian workplaces. In P. D’Cruz et al (Eds), Asian Perspectives on Workplace Bullying and Harassment (pp. 21-57). Singapore: Springer.

Engaging with the East: Showcasing Workplace Bullying in Asia. In P. D’Cruz et al (Eds), Asian Perspectives on Workplace Bullying and Harassment (pp. 1-20). Singapore: Springer.(2021). With Premilla D’Cruz, Mendonca, Avina, & Bhatt, Ranna.

Freelancing globally: Upworkers in China and India, neo-liberalisation and the new international putting-out system of labour (NIPL). In J. Haidar and M. Keune (Eds), Work and Labour Relations in Global Platform Capitalism. Cheltenham: Edward Elgar/ILERA-ILO. (2021).With Wing-Fai Leung and Premilla D’Cruz

Key challenges for management policies and practices: The Indian experience. In N. Rogovsky and F. L. Cooke (Eds), Towards a human-centred agenda: Human resource management in the BRICS countries in the face of global challenges (pp. 81-105). Geneva: ILO. (2021).With Premilla D’Cruz

Beauty service workers' encounters with abusive customers: Furthering the concept of external bullying at work. In P. D'Cruz et al (Eds), Indian perspectives on workplace bullying: A decade of insights. Forthcoming. Singapore: Springer. With Avina Mendonca and Premilla D'Cruz

Abuse faced by child labourers: Novel territory in workplace bullying. In P. D'Cruz et al (Eds), Indian perspectives on workplace bullying: A decade of insights. Forthcoming. Singapore: Springer. With Muneeb ul Lateef Banday, Saikat Chakraborty and Premilla D'Cruz.

Indian freelancer' experiences of bullying on online labour markets: Insights into digital workplaces in the informal economy. In P. D'Cruz et al (Eds), Indian perspectives on workplace bullying: A decade of insights. Forthcoming. Singapore: Springer. With Premilla D'Cruz.

Forgiveness: A new dynamic in workplace bullying. In P. D'Cruz et al (Eds), Indian perspectives on workplace bullying: A decade of insights. Forthcoming. Singapore: Springer. With Nidhi Mishra, Parvinder Gupta and Premilla D'Cruz

Varieties of workplace bullying in India: Towards a contextualized understanding. In P. D'Cruz et al (Eds), Indian perspectives on workplace bullying: A decade of insights. Forthcoming. Singapore: Springer. With Premilla D'Cruz and Ananya Syal.

Mapping ‘varieties of bullying’ The scope of the field. In P. D’Cruz et al (Eds), Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 1. Singapore: Springer. (2019). With Premilla D’Cruz.

Mediation and Conciliation in Collective Labor Conflicts in India. In M. Euwema et al. (eds.), Mediation in Collective Labor Conflicts, Industrial Relations & Conflict Management, https://doi.org/10.1007/978-3-319-92531-8_18. Springer. (2019). With Premilla D’Cruz.

Indian platform workers: Prospects and problems. In K.R. Shyam Sundar (Ed), Globalization, Labour Markets, Institutionalization, Processes and Policies. Palgrave. (2019). With Premilla D’Cruz.

Organization advantage: Experience of telework in India. In J. Messenger (Ed.) Telework in the 21st century. 2019. Edward Elgar. With Premilla D’Cruz.

New identities require New Strategies: Union Formation in the Indian IT/ITES Sector. In Redefined Labour Spaces Organising Workers in Post-Liberalised India Edited by Sobin George and Shalini Sinha, 2017. (co-author Premilla D'Cruz)

Creating Space: The Role of the State in the Indian IT- Related Offshoring Sector. In Space, Place and Global Digital Work, edited by Flecker, Joerg 2016, Palgrave. (co-author Premilla D'Cruz).

Organizational governance: A promising solution for varieties of workplace bullying. 2016. Research on Emotions in Organizations. (co-author Premilla D'Cruz)

Deciphering the discourse of ‘the professional': Consequences for union formation in the Indian IT/ITES sector. In K.R.Shyam Sundar (Ed.). Dynamics of globalization and industrial relations in India. New Delhi: Daanish. 2016. (co-author Premilla D'Cruz)

Still a distance to go: Social upgrading in the Indian ITO-BPO-KPO sector. In, Labour Conditions in Asian Value Chains, Vertical and Horizontal Relations, edited by Dev Nathan, Sandip Sarkar and Meenu Tewari, 2016, Cambridge University Press. (co-author Premilla D'Cruz)

Transnational Class Formation: A View From Below. In Globalization and Transnational Capitalism in Asia and Oceania, edited by Sprague, Jeb 2015, Abingdon: Routledge. (co-authors Bob Russell and Premilla D'Cruz).

India, neo-liberalism and trade union responses - unfinished business and protracted struggles. In International Handbook on Labour Unions: Responses to Neo-Liberalism, Edited by G. Gall, R. Hurd and A. Wilkinson, 2011, Cheltenham: Edward Elgar. (co-author David Beale)

Domestic Labour – The Experience of Work in India's Other Call Centre Industry. In Work and Life in the Global Economy: A Gendered Analysis of Service Work, Edited by Debra Howcroft and Helen Richardson, 2010, Hampshire: Palgrave Macmillan (co-authors Phil Taylor, Premilla D'Cruz, and Dora Scholarios)

Union Formation in the Indian Call Centre/BPO industry (with Philip Taylor, Premilla D'Cruz and Dora Scholarios). In Managing Human Resources in Indian Call Centres edited by Mohan Thite and Bob Russell. 2009, New Delhi: Sage Publication.

Redefining professional: The case of India's call centre agents. In Handbook of Research on Knowledge Intensive Organisations edited byDariusz Jemielniak and Jerzy Kociatkiewicz, 2009, Pennsylvania: IGI Global. With Premilla D.Cruz.

‘Between the Devil and the Deep Blue Sea: Managers Implementing Redundancy programmes in India'. In Human Resources Development in Asia: Trends and Challenges edited by U. Pareek et al. 2002, New Delhi: Oxford & IBH publishing Co. Pvt . Ltd. With Premilla D'Cruz

Chakraborty S., Noronha, E., D'Cruz, P, & Gupta, P. (2021, August 25-27). Redefining dignity: Indian security guards’ unionized response to precarity [Paper presentation]. British Sociological Association (BSA) Work, Employment and Society Conference, held virtually.

Chakraborty S., Noronha, E., D'Cruz, P, & Gupta, P. (2021, July 29- August 4). Contracting out to manage: Evidence from security service suppliers and clients in India [Paper presentation]. 81st Annual Meeting of the Academy of Management (AOM), held virtually.

Chakraborty S., Noronha, E., D'Cruz, P, & Gupta, P. (2021, June 21-24). Dignity implications of client-supplier relationship: A study of Indian security guards and their employers [Paper presentation]. 19th International Labour and Employment Relations Association (ILERA) World Congress, held virtually.

Banday, M. U. L., Noronha, E., & D’Cruz, P. Unionizing as ‘truth telling’: A Foucauldian analysis of unionism in the Indian IT sector. BSA Work, Employment and Society Conference 2021 (Online).

Banday, M. U. L., Noronha, E., & D’Cruz, P. Enterprise discourse and conditional inclusion: Negotiating age and gender in the Indian IT industry. 37th EGOS Colloquium 2021 (Online)

Banday, M. U. L., Noronha, E., & D’Cruz, P. Being ‘young’: Learning and slogging practices among Indian IT sector workers. 39th International Labour Process Conference (ILPC) 2021 (Online).

Workplace bullying targets’ experiences of well-being in the platform economy: The relevance of hedonia and eudaimonia. With Garima Khemani, Parvinder Gupta and Ernesto Noronha. Oral presentation at the 12th IAWBH Conference Virtual/Online, 12-14 April 2021.

Caste: An internationally significant social category triggering workplace bullying. With Ernesto Noronha, Avina Mendonca and Garima Khemani. Oral presentation at the 12th IAWBH Conference Virtual/Online, 12-14 April 2021.

How Servant Leadership Averts Workplace Bullying: A Moderated-Mediation Examination. With Saima Ahmad, Talat Islam and Ernesto Noronha. Oral presentation at AOM 2021 Virtual Meeting, 30 July-3 August 2021.

Redefining dignity: Indian security guards’ unionized response to precarity [Paper presentation]. British Sociological Association (BSA) Work, Employment and Society Conference, held virtually. (2021, August 25-27). With Chakraborty S., Premilla D'Cruz and Parvinder Gupta.

Contracting out to manage: Evidence from security service suppliers and clients in India [Paper presentation]. 81st Annual Meeting of the Academy of Management (AOM), held virtually. (2021, July 29- August 4) With Chakraborty S., Premilla D'Cruz and Parvinder Gupta.

Dignity implications of client-supplier relationship: A study of Indian security guards and their employers [Paper presentation]. 19th International Labour and Employment Relations Association (ILERA) World Congress, held virtually. (2021, June 21-24). With Chakraborty S., Premilla D'Cruz, and Parvinder Gupta.

Unionizing as ‘truth telling’: A Foucauldian analysis of unionism in the Indian IT sector. BSA Work, Employment and Society Conference 2021 (Online). With Banday, M. U. L., and Premilla D'Cruz.

Enterprise discourse and conditional inclusion: Negotiating age and gender in the Indian IT industry. 37th EGOS Colloquium 2021 (Online). With Banday, M. U. L., and Premilla D'Cruz.

Being ‘young’: Learning and slogging practices among Indian IT sector workers. 39th International Labour Process Conference (ILPC) 2021 (Online). With Banday, M. U. L., and Premilla D'Cruz.

Workplace bullying targets’ experiences of well-being in the platform economy: The relevance of hedonia and eudaimonia. With Garima Khemani, Parvinder Gupta and Premilla D'Cruz. Oral presentation at the 12th IAWBH Conference Virtual/Online, 12-14 April 2021.

Caste: An internationally significant social category triggering workplace bullying. Oral presentation at the 12th IAWBH Conference Virtual/Online, 12-14 April 2021. With Avina Mendonca and Garima Khemani.

How Servant Leadership Averts Workplace Bullying: A Moderated-Mediation Examination. Oral presentation at AOM 2021 Virtual Meeting, 30 July-3 August 2021. With Saima Ahmad, Talat Islam and Premilla D'Cruz.

'Drawing one's lifeworld: A methodological technique for researching bullied child workers' to the next International Visual Methods Conference, hosted online from Cape Town, 13-15 December 2021. With Premilla D'Cruz.

The Indian IT industry: A GPN perspective. With Premilla D’Cruz, 2019. GLU conference, 27-29 March 2019. Berlin.

At the far ends of GPNs: Child labour in hybrid cottonseed production in Western India. With Muneeb Ul Lateef Banday, Saikat Chakraborty and Premilla D’Cruz, ILPC conference, 24-26 April 2019, Vienna

‘Understanding worker’s resistance: Experience of brick kiln workers in Ahmedabad’. With Premilla D’Cruz. IVSA conference, 20-22 June 2019, Saratoga Springs, NY, USA.

Tensions of globalisation: Working of Indian IT firms in the Netherlands. With Premilla D’Cruz. ILO-RDW conference, 8-10July 2019, Geneva

Rewriting the power dynamics of external bullying at work: The occupational dialectics of dirty work. 11th International conference on workplace bullying and harassment, 5-8 June 2018. With Avina Mendonca and Premilla D’Cruz

Children's portrayal of employers' power on Bt cotton farms in India. IVSA, 25-28 June 2018. Evry, France. With Premilla D’Cruz, Muneeb ul Lateef Banday and Saikat Chakraborty.

“When East meets West: Experience of Indians working in the Netherlands” Oral presentation, ILERA conference, 23-27 July 2018, Seoul. With Premilla D’Cruz.

Overcoming Multiple Marginalizations: The Role of the Prestigious Aspects of Beauty Service Work. Oral presentation, ILERA conference, 23-27 July 2018, Seoul. With Avina Mendonca and Premilla D’Cruz.

Making the best of the deal: Security guards in India navigating their precariousness. Oral presentation, ILERA conference, 23-27 July 2018, Seoul. With Premilla D’Cruz and Saikat Chakraborty.

"Emotional Abuse on Olms: Evidence from Indian Freelancers," Oral Presentation at ISA Congress, 15-21 July 2018, Toronto.

Legislation as problem-focused coping in workplace bullying: Indo-Dutch perspectives' EAWOP conference, 17-20 May 2017, Dublin, Ireland.

Mendonca, A., D’Cruz, P., Noronha, E. Customer abuse in beauty service work. Seminar on Indian Perspectives on Workplace Bullying and Mobbing. 13 June 2017. IIM Ahmedabad.

Mishra, N., D’Cruz, P., Noronha, E. Resistance in depersonalized bullying. Seminar on Indian Perspectives on Workplace Bullying and Mobbing. 13 June 2017. IIM Ahmedabad.

Noronha, E., & D’Cruz, P. Decent work deficits in online labour markets: negating freelancers’ perceived empowerment. Regulating Decent Work, July 2017, Geneva

Invisible work and Invisible workers: Garbage pickers in Ahmedabad. Paper presented at the International Visual Methods Conference, Singapore, 16-18 August 2017. With Premilla D’Cruz.

Two Sides to Global Legal Networks: Experiences of Indian Lawyers. Paper presented at the Conference on Global Production Networks held at the National University of Singapore between 6th to 8th December 2017.

Agency and mastery in workplace cyberbullying: Insights from internal and external targets. Paper accepted for oral presentation at the 10th International Conference on Workplace Bullying and Harassment, Auckland, New Zealand, 19-22 April 2016. With Premilla D'Cruz.

"Informal waste workers in India: Towards sustainable livelihoods and sustainable development" IVSA, Lillehammer University College, Norway from June 22. – 24. 2016.

"Globalising Commodification: Outsourcing Legal Work to India" at the Third ISA Forum of Sociology (July 10-14, 2016)

Dilemmas of Indian lawyers in the global value chain: The case of Legal Process outsourcing (LPO). Conference on Regulating for Decent Work 8 - 10 July 2015, ILO. Geneva. With Premilla D'Cruz.

Re-igniting collective bargaining in the Indian Public sector, 17th ILERA World Congress, due to take place in Cape Town from 7-11 September, 2015, Cape Town, South Africa.

Changing workforce and the transforming IR scenario, National IR Conference 2014, XLRI Jamshedpur, January 11-12 2014.

Internal and external workplace cyberbullying: Exploring a unique stressor of the digital economy. The Dynamics of Virtual Work: the Transformation of Labour in a Digital Global Economy International conference University of Hertfordshire, September 3-5, 2014. With Premilla D'Cruz.

Going Dutch, remaining Indian: Experience of Indian IT employees in the Netherlands. The Dynamics of Virtual Work: the Transformation of Labour in a Digital Global Economy International conference University of Hertfordshire, September 3-5, 2014. With Premilla D'Cruz.

Routine resistance: Limits to reclaiming power in the context of de-personalised bullying, Academy of Management Conference, Lake Buena Vista, Florida, August 9-14, 2013. With Premilla D'Cruz.

Deciphering the discourse of the 'professional': Organising strategies for unions in the Indian IT/ITES sector, FES Workshop on Organizing in the Informal Economy, August 05-06th 2013 Mumbai.

Rhetoric in Indian call centres: The role of high commitment management practices. 26th AIRAANZ Conference, Gold Coast, Australia, 8-10 February 2012.

Workplace bullying and organizational change: The case of layoff procedures. 8th International Association on Workplace Bullying and Harassment (IAWBH) Conference, Copenhagen, 12-15 June 2012. With Premilla D'Cruz.

Workplace relationships and managerial ideology as determinants of bystander behaviour. 8th International Association on Workplace Bullying and Harassment (IAWBH) Conference, Copenhagen, June 12-15 2012. With Premilla D'Cruz.

Work organisation and employee experiences in the Indian offshoring industry, New Spatialities and Labour Workshop IGIDR, Mumbai, July 6-8, 2012.

Collectivisation endeavours in India's ITES-BPO sector" by Ernesto Noronha and Premilla D'Cruz. Conference on Globalization and employment relations in India, Mumbai, July 9-10, 2012

The workplace bullying-organizational change interface: Emerging challenges for human resource management. 12th IHRM conference, 12-14 December 2012, Gurgaon. With D'Cruz, Premilla and Beale, David.

From boom to where? The experience of post-crisis work and employment in offshored BPO in India. 29th International Labour Process (ILP) conference, Leeds, UK, 5-7 April 2011. With Phil Taylor, Premilla D'Cruz and Dora Scholarios

The dialectics of professionalism: Lawyers in India's legal process outsourcing industry. 29th International Labour Process (ILP) conference, Leeds, UK, 5-7 April 2011. With Premilla D'Cruz

Professional identity and the unionisation of Indian call centre agents. 14th European congress of work and organizational psychology, Santiago de Compostela, May 13 - 16, 2009. With Premilla D'Cruz.

Professional identity of Indian call centre agents: A managerial view of cultural control. 14th European congress of work and organizational psychology Santiago de Compostela, May 13 - 16, 2009. With Premilla D'Cruz.

Work Organisation and the Emergence of Trade Unionism in Indian Call Centres/BPO 26th International Labour Process Conference, at University College Dublin (18-20 March 2008). With Philip Taylor, Premilla D'Cruz and Dora Scholarios

Employer as oppressor: Engaging the organizational framework in explaining workplace bullying. 6th International Conference on Workplace Bullying. 4th to 6th June 2008, Montreal. With Premilla D'Cruz.

The exit coping response to workplace bullying: HRM paves the way. 6th International Conference on Workplace Bullying. 4th to 6th June 2008, Montreal. With Premilla D'Cruz.

Unionising in the New Economy: What.s New? Paper presented at International Industrial Relations Association Asian Regional Congress, April 19 to 21, 2007, New Delhi. With Premilla D'Cruz.

Emotional labour in Indian call centres. Paper presented at International Industrial Relations Association Asian Regional Congress, April 19 to 21, 2007, New Delhi. With Premilla D'Cruz.

After-hours telecommuting: Towards syncretism of the deprivation and energic hypotheses. XIIIth European Congress of Work and Organizational Psychology May 9-12, 2007, Stockholm, Sweden. With Premilla D'Cruz.

Union formation in the Indian call centre/BPO industry. Work, Employment and Society (WES) Conference, September 12-14, 2007, Aberdeen, UK. With Philip Taylor, Premilla D'Cruz and Dora Scholarios.

From opposition to partnership: Privatization in Cochin port trust, India." Varieties of public sector labour markets: Transformed?" Martin Luther University, Halle-Wittenberg, Germany December 7-8, 2007.

Organisation control in the knowledge economy: towards hybridisation. RC30 Sociology of Work Program at the XVI ISA World Congress of Sociology, Durban South Africa, 23 -29 July 2006. With Premilla D'Cruz.

The dynamics of teleworking: the case of medical transcription. RC30 Sociology of Work Program at the XVI ISA World Congress of Sociology, Durban South Africa, 23 -29 July 2006. With Premilla D'Cruz.

Hybridisation of organisation control in India.s ITES firms. Paper accepted at the International Industrial Relations Association 14th World Congress, Lima, Peru, September 11.14, 2006. With Premilla D'Cruz.

Dilemmas of Teleworking Medical Transciptionists from India. . Paper accepted at the International Industrial Relations Association 14th World Congress, Lima, Peru, September 11.14, 2006. With Premilla D'Cruz.

Organisation control in the knowledge economy: Towards hybridisation. XVI International Sociological Association World Congress of Sociology, Durban, South Africa, 23 -29 July 2006. With Premilla D'Cruz.

The dynamics of teleworking: The case of medical transciptionists from India. XVI International Sociological Association World Congress of Sociology, Durban, South Africa, 23 -29 July 2006. With Premilla D'Cruz.

Staying on top: Coping with job related strain in the ITES sector. Paper accepted for oral presentation at the 11th Qualitative Health Research conference to be held at Utrecht, the Netherlands, May 11th to 14th

Balancing Stress and Well-being: Telemarketing Agents in Bangalore, India,Presentation at ANZAM 2005, Canberra, Australia, December 6-10, 2005. With Premilla D'Cruz.

(Re) Negotiating Identity: Call Service Representatives in Technical Call Centres, ANZAM 2005, Canberra, Australia, December 6-10, 2005. With Premilla D'Cruz.

Ethnicity in Mumbai Port Trust, Mumbai.s Eastern Waterfront, February, 21, Max Mueller Bhavan, Mumbai, India.

Headloaders in Kerala India : Loaded or Unloaded, IIRA 5th Asian Regional Congress, Seoul, Korea, on June 23-26, 2004

The Pulls and Strains of Globalisation: The Case of Cochin Port Trust. Paper accepted for oral presentation at the National Conference on Globalization and Labour: State, Market, and Organization, Institute for Development Studies, Kolkata, 2-4 December 2004.

Dockers in the Docks.: The case of Indian Dock Workers, 13th IIRA World Congress, Berlin. September 8-12, 2003.

Globalisation: The Impact on Port and Dock Workers in India, 45th Annual Labour Economics Conference, Kolkata, India, Dec 15-17, 2003.

Between The Devil And The Deep Blue Sea: Managers. Implementing Redundancy Programmes In India. First Asia Regional Conference on Human Resource Development, Bangalore, India, October 28-29, 2002. With Premilla D'Cruz.

The Bombay Dock Labour Board 1948 - 1993: From Security to Insecurity....? Indo-Dutch International Conference on Social Security, Hyderabad, India, March 2001

Liberalisation and Changes in Industrial Relations Law at International Union and Food and Agricultural workers Asia/Pacific Seminar on Globalisation and Future of Agri-Food workers, 16-18 November, Ahmedabad, India.

Indian Trade Unions and Globalisation : Challenges and Opportunities for the Future. Paper accepted for Presentation at the International Conference on Management of Social Transformation in Asia-Pacific (2000), University of Wollongong, Australia.

Globalisation and Port and Dock Workers in India. Maritime history beyond 2000: Visions of sea and shore, Fremantle Australia. December 11-14.

What qualitative research brings to the field of workplace bullying: Substantive insights and methodological considerations. Symposium organizer with Premilla D'Cruz at the 12th IAWBH Conference Virtual/Online, 12-14 April 2021 (Dubai, UAE).

In search of human-centered business: The India experience. With Premilla D'Cruz. Special session on Making and Breaking Boundaries in Work and Employment Relations. ILERA Congress, online, 21–24 June 2021 (Lund, Sweden).

Negotiating Dirtiness through Identity Work: Experiences of Cleaners in India. With Avina Mendonca and Premilla D'Cruz. Presentation during Symposium titled Caste Work in Management Studies: How are Historical Stigma and Inequality Reproduced? AOM 2021 Virtual Meeting, 30 July-3 August 2021.

'Understanding Social Embeddedness: The case of Indian workers' RC 03 Economy and Society, jointly organized by the Indian Sociological Society and University of Mumbai. December 2021.

Dignity in precarity? Insights from India’s informal sector. Paper presented at University of Western Australia Business School. 27 September 2019. Perth.

Global value chains and the Indian IT sector. Presented at the workshop on “Global Value Chains – Economic and Social Upgrading” held between 01 February – 03 February 2018 at the Berlin School of Economics and Law, Germany. With Premilla D’Cruz.

The individual, group and organizational dimensions of depersonalized bullying at work: Etiologies, outcomes and processual dynamics. Presentation at the symposium on Exploring the group dynamics involved in bullying at work. 11th International conference on workplace bullying and harassment, 5-8 June 2018, Bordeaux, France. With Premilla D’Cruz.

‘Crowdsourced paid work to India: Exploring an emergent form of virtual offshoring’, Round-table titled ‘Class, gender and power dynamics in global virtual work’, 66th International Communication Association (ICA) Conference to be held 9-13 June 2016 at Fukuoka, Japan. With Premilla D’Cruz.

Working Conditions, Identity and Trade Unionism: The case of India. Lecture at the Marie Jahoda Summer School, Institute for Sociology, University of Vienna, 6 July 2015. With Premilla D’Cruz

The impact of the 2008-2009 financial crisis on work and employment in India. Fakultät Wirtschafts und Sozialwissenschaften, Fachbereich Sozialökonomie, University of Hamburg, 7 May 2014

Work organisation and employee experiences in the Indian offshoring industry, COST Action IS 1202 – MC and Working Group Meetings, April 8th-10th, 2013, Darmstadt University of Technology.

Legal process outsourcing: Implications for Indian lawyers, University of Bergen, Norway, June 4 2012

Emerging issues in the Indian call centre industry. Invited talk at the ILR School, Cornell University, 29 April 2010. With Premilla D'Cruz

Professional identity and socioideological control of Indian call centre agents. Invited talk at Portsmouth Business School, 25 May 2010. With Premilla D'Cruz

Industrial relations in globalizing India: Mapping the paradoxes. Keynote at the Work, Employment and Society (WES) Conference 2010 at Brighton, UK, 7-9 September. With Premilla D'Cruz

Employer as oppressor: The institutional frame in understanding workplace bullying. Invited talk at Strathclyde Business School, 21 May 2008. With Premilla D'Cruz

Teaching Area

Socio-political Contexts of Research in Management

Faculty & Research

Ernesto Noronha

Ernesto Noronha

Biography

Area

Contact

Education

Teaching

Research Area

Academic Experience

Professional Experience

Funded Research Projects

Telework/ICT-Mobile Work and its Effects sponsored by Eurofound and ILO (With Premilla D'Cruz)

Nonstandard work relationships in the Indian Public Sector. Sponsor: ILO, Geneva (With Premilla D'Cruz)

Public sector and trade unions. With Dr. David Beale, Manchester Business School, UK.

Impact of the financial recession on the Indian ITES-BPO sector. With Prof. Premilla D'Cruz, IIM Ahmedabad, Prof. Philip Taylor, Strathclyde Business School, and Prof. Dora Scholarios, Strathclyde Business School.

Remote Work and global Sourcing India Country study. International Labour Organisation (ILO): Geneva (With Premilla D'Cruz)

Employee voice and collective formation in the Indian call centre and BPO industry (With Premilla D'Cruz, IIM Ahmedabad, and Prof. Philip Taylor and Dr. Dora Scholarios, Strathclyde Business School). Sponsor: IIM Ahmedabad and Strathclyde Business School.

Enabled or Disabled: the Future of Work Relations in Indian ITES organizations. with Premilla D'Cruz, Sponsored by Indo-Dutch Programme on Alternative Development.

Managing Change in Cochin Port Sponsored by Kerala Research Programme on Local Level Development an Indo-Dutch Collaboration.

Headload Workers in Calicut City: Changes in Labour Law and Social Security, Sponsored by IIM, Kozhikode.

Experiences of Managers Implementing Downsizing Programmes, undertaken jointly with Premilla D'Cruz. Sponsored by XLRI Jamshedpur.

Selected Publications

Place Matters:(Dis) embeddedness and Child Labourers’ Experiences of Depersonalized Bullying in Indian Bt Cottonseed Global Production Networks. Journal of Business Ethics, 1-23. 2021. With E. Noronha, M.U.L. Banday, and S. Chakraborty. Doi: 10.1007/s10551-020-04676-1

D’Cruz, P., Noronha, E., & Katiyar, S. (2021). Meaningfulness and Impact of Academic Research: Bringing the Global South to the Forefront. Business & Society, doi: 00076503211059761.

Doing dignity work: Indian security guards’ interface with precarity. 2020. Journal of Business Ethics, 162:553–575. With Premilla D’Cruz and Saikat Chakraborty.

Navigating embeddedness: Experiences of Indian IT suppliers and employees in the Netherlands. 2020. Journal of Business Ethics, 164:95–113. With Premilla D’Cruz and Muneeb Ul Lateef Banday.

The changing role of the nation-state and work-related regulation: Workplace bullying legislation in the Netherlands. 2019. Economic and Labour Relations Review, 30, 1, 77-98. With Roelie Mulder, Premilla D’Cruz, NIels Beerepoot and Slawek Magala.

Power, subjectivity and context in workplace bullying, emotional abuse and harassment: insights from postpositivism. Qualitative Research in Organizations and Management: An International Journal, 13(1), 2018, 2-9. With Premilla D'Cruz and Lutgen-Sandvik, P.

Abuse on online labour markets: targets' coping, power and control. Qualitative Research in Organizations and Management: An International Journal, 13(1), 2018, 53-78. With Premilla D'Cruz

Target experiences of workplace bullying on online labour markets: Uncovering the nuances of resilience. Employee Relations, 40(1), 2018, 139-154. With Premilla D'Cruz.

From Pyramids to Diamonds: Legal Process Offshoring, Law Firm Employment Systems and Law Labor Markets in US and India, ILR Review, 69 (2), 2016, 354-377. With Sarosh Kuruvilla.

Seeking attention: An investigation of salesperson influence strategies used while selling to small retailers, Journal of Personal Selling and Sales Management, 36 (2), 2016, 144-159. With Nanarpuzha, Rajesh.

Globalisation of commodification: The impact of legal process outsourcing (LPO) on Indian lawyers Journal of Contemporary Asia, 46(4), 2016, 614-640. With Premilla D'Cruz and Sarosh Kuruvilla.

Positives outweighing negatives: The experiences of Indian crowdsourced workers. Work Organization, Labour and Globalization, 10 (1) 2016. With Premilla D'Cruz.

Indian Public Sector Trade Unionism in Context: Gujarat and West Bengal Compared. Journal of Contemporary Asia, 45(1), 2015, 113-138 With Dr David Beale.

Workplace bullying in the context of organizational change: The significance of pluralism. Industrial Relations Journal, Vol. 45, Issue 1, pp. 2-21, 2014. Available at SSRN: http://ssrn.com/abstract=2382317 or http://dx.doi.org/10.1111/irj.12039 With Premilla D'Cruz.

The workplace bullying-organizational change interface: Emerging challenges for HRM. International Journal of Human Resource Management, published 8 Jan 2014http://dx.doi.org/10.1080/09585192.2013.870314. With Premilla D'Cruz and David Beale.

Indian Public Sector Trade Unionism in Context: Gujarat and West Bengal Compared. Journal of Contemporary Asia, DOI: 10.1080/00472336.2014.903990 With Dr David Beale.

The interface between technology and customer cyberbullying: Evidence from India, Information and Organisation, 24 (3), July 2014, 176–193. With Premilla D'Cruz.

From boom to where? : The impact of crisis on work and employment in Indian BPO' New Technology, Work and Employment, 29(2), July 2014, 105–123. With Phil Taylor, Premilla D'Cruz and Dora Scholarios.

Indian public sector trade unionism in an autocratic political climate: the distinctive case of Gujarat, Capital and Class,Capital & Class, 38(3), October 2014, 517-539 with Dr. David Beale.

Hope to Despair: The Experience of Organizing Indian Call Centre Employees, Indian Journal of Industrial Relations, 48 (3): 471-486, 2013. With Premilla D'Cruz.

Breathers, releases, outlets and pauses: Employee resistance in the context of depersonalized bullying. The Qualitative Report 2013 Volume 18, Article 72, 1-24. With Premilla D'Cruz.

Ambivalence: Employee responses to depersonalized bullying at work. Economic and Industrial Democracy, published online on 17 September 2013 DOI: 10.1177/0143831X13501001.With Premilla D'Cruz

Navigating the extended reach: Target experiences of cyberbullying at work. Information and Organization, 23, 324-343. 2013.With Premilla D'Cruz.

Clarifying my world: Identity work in the context of workplace bullying. The Qualitative Report, 17, Article 16, 1-29, 2012. With Premilla D'Cruz

Cornered by conning: Agents' experiences of closure of a call centre. International Journal of Human Resource Management, 23(5), 1019-1039, 2012. With Premilla D'Cruz

The limits to workplace friendship: Managerialist HRM and bystander behaviour in the context of workplace bullying. Employee Relations, 33, 269-288. 2011. With Premilla D'Cruz.

The experience of work in India's domestic call centre industry. International Journal of Human Resource Management. With Phil Taylor, Premilla D'Cruz and Dora Scholarios (Early online edition published 1 June 2011 - DOI: 10.1080/09585192.2011.561216)

Protecting my interests: HRM and targets' coping with workplace bullying, The Qualitative Report, 2010, 15(3): 507-534. With Premilla D'Cruz.

The exit coping response to workplace bullying: The contribution of inclusivist and exclusivist HRM strategies, Employee Relations, 32, 102-120, 2010. With Premilla D'Cruz.

Indian Call Centres and Business Process Outsourcing: A Study in Union Formation. New Technology, Work and Employment, (2009), 24(1):19-42. With Phil Taylor, Premilla D'Cruz and Dora Scholarios.

Engaging the Professonal: Organising Call Centre Agents In India, Industrial Relations Journal, (2009), 40(3): 215-234. With Premilla D'Cruz.

Experiencing depersonalised bullying: a study of Indian call centre agents, Work Organisation, Labour and Globalisation, (2009) 3(1): 26-46. With Premilla D'Cruz.

Seeking the future: After-hours telecommuting in India's medical transcription industry. Labour and Management Development Journal (2008), 8: 14-27. With Premilla D'Cruz

Doing emotional labour: Indian call centre agents. experiences from Bombay and Bangalore. Global Business Review (2008), 9(1): 131-147. With Premilla D'Cruz

Employee voice and collective formation in the Indian ITES-BPO industry. Economic and Political Weekly, (2008), 43(22): 37-46. With Philip Taylor, Premilla D'Cruz, Dora Scholarios

The dynamics of teleworking: Case studies of women medical transcriptionists from Bangalore India. Gender, Technology and Development (2008), 12 (2): 157–183. With Premilla D'Cruz.

Technical call centres: Beyond 'electronic sweatshops' and 'assembly lines in the head'. Global Business Review (2007), 8(1): 53-67. With Premilla D'Cruz.

Reconciling dichotomous demands: Telemarketing agents in Bangalore and Mumbai, India.. The Qualitative Report (2007), 12(2): 255-280. With Premilla D'Cruz.

A necessary evil: The experiences of managers implementing downsizing programmes, The Qualitative Report (2006), 11(1): 88-112. With Premilla D.Cruz.

Organising call centres agents: Emerging issues. Economic and Political Weekly (2006), 41 (21): 2115-2121. With Premilla D'Cruz.

Being professional: Organisational control in Indian call centres, Social Science and Computer Review (2006), 24(3): 342-361. With Premilla D'Cruz.

Headload workers of Kerala, India: The critical role of 'detrading', Labour and Management in Development Journal (2006), 7(2):1-22.

Achieving downsizing: Managerial perspective,Global Business Review (2005), 6 (1): 77-94. With Premilla D'Cruz.

Indian Trade Unions : Today and Beyond Tomorrow, Indian Journal of Industrial Relations (2003), 39 (1): 95-107.

Globalisation: The Impact on Port and Dock Workers in India, Indian Journal of Labour Economics (2003), 46(4): 611- 621.

Indian industry and ethnicity: A study of two organisations in Mumbai, Global Business Review (2002), 3(1): 153-170.

The Bombay Dock Labour Board 1948 - 1993: From Security to Insecurity....? Economic and Political Weekly (2001), 36(52): 4851-4858.

Workers' Displacement: Sources of Support and Coping, Indian Journal of Labour Economics (2001), 44 (4).

The Place of Theory in Social Research, Management and Labour Studies (2000), 25 (1):30-36. With Premilla D'Cruz.

Duration of Unemployment and Reemployment : Part II, Management and Labour Studies (1999), 24(3).

Duration of Unemployment and Reemployment : Part I, Management and Labour Studies, 24 (2): 96-112.

Displaced Workers and the Withering of Welfare State, Economic and Political Weekly (1999), 34(23). With Sharma, R.N.

Liberalization & Industrial Relations, Economic and Political Weekly, (1996), XXXI (8): L14-L21.

BJP: Cow as a Political Symbol, Economic and Political Weekly (1994), XXIX (24): 1147-1148.

Books

Special Topics and Particular Occupations, Professions and Sectors, Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 4. Co-editors – Premilla D’Cruz, Loraleigh Keashly, Stacy Tye-Williams, 2021.

Dignity and Inclusion at Work, Handbooks of Workplace Bullying, Emotional Abuse and Harassment, Volume 3. Co-editors – Premilla D’Cruz, Carlo Caponecchia, Jordi Escartin, Denise Salin, Michelle Tuckey, 2021.