About the Theme:
E-commerce is on a growth phase with many innovations in logistics delivery. New business models are evolving and research interests in this field are growing. New models are required to reduce delivery costs and maintain sharp delivery windows, especially with respect to grocery distribution. The rapidly growing e-commerce industry is expected to reach US$200 billion by 2026, necessitating a robust support in infrastructure including logistics capabilities. Logistics are quickly emerging as the biggest challenge in e-tailing, while simultaneously being the key differentiator considering the stiff competition between domestic and international players.
For e-commerce to function efficiently, it is necessary to have a consistent logistics system that will provide support through warehousing, inventory, delivery, invoicing, handling cash-on-delivery and product-returns. The role of logistics in e-commerce is to reduce the risk that arises from the virtual relations. Additionally, E-commerce logistics needs to reduce the risk in the relationship between the seller and the customer by ensuring that the right product is delivered to the right customer, at the right place and at the right time. Moreover, unlike brick and mortar stores where delivery is immediate, e-commerce firms are still grappling with the challenge of the speed with which the ordered product reaches the customer. Logistics stand to play a key role in overcoming such disadvantages, enabling e-tailers to further grow and expand.